Residential Counselor resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Compassionate Residential Counselor offering 1 and a half years of hands-on experience implementing recovery methods, assisting with mental and behavioral challenges and supporting resident goals while encouraging responsibility and independence. Motivational and warm professional. Commended for enhancing standard of living by facilitating and executing activities to encourage social interaction among residents.

  • Crisis Management
  • Emotional Support
  • Conflict resolution
  • Excellent work ethic
  • Self-motivated professional
  • Good listening skills
  • Dependability
  • Customer Service
  • Responsible
  • Adaptability
  • Teambuilding
  • Collaboration
Work History
Residential Counselor, 01/2020 - Current
Chimes East Petersburg, PA,
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Enforced policies and safety standards through building and room rounds.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
CVS Shift Supervisor, 08/2018 - 10/2019
Wendy's Grayling, MI,
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Coached team members in techniques necessary to complete job tasks.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Enforced company policies and regulations with employees.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Amazon Customer Service Representative , 08/2017 - 08/2018
Amazon City, STATE,
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Educated customers on company systems, form completion, and access to services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Communicated with management about trends in customer calls to help team efficiency and success.
Wendy's Crew Member, 05/2016 - 05/2017
Wendys Restaurant City, STATE,
  • Observed customer purchases in line and differentiated between standard portions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Calculated totals, processed payments and issued receipts.
  • Collaborated with team members to complete orders.
  • Greeted customers, provided friendly and knowledgeable service and placed orders.
High School Diploma: , Expected in 05/2017
Great Falls High School - Great Falls, SC,

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Resume Overview

School Attended

  • Great Falls High School

Job Titles Held:

  • Residential Counselor
  • CVS Shift Supervisor
  • Amazon Customer Service Representative
  • Wendy's Crew Member


  • High School Diploma

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