residential counselor resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Attentive professional offering background creating relaxing, productive and engaging environments for residents. Coordinated meals, recreation activities, transportation and individualized care. Successfully enabled residents to perform essential functions while prioritizing lifestyle quality. Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports. Competent in applying campus policies fairly and equally. Well-organized, caring and attentive to student needs. Successful at completing room and building inspections and connecting often with residents. Dedicated Resident Advisor knowledgeable about campus standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts.

  • Troubleshooting
  • Organizational skills
  • Decision-making
  • Training & Development
  • Team management
  • Computer skills
  • Data management
  • Team building
  • PPE use
  • Critical thinking
  • Conflict resolution
  • Problem resolution
  • MS Office
  • First Aid/CPR
  • Work ethic
  • Analytical
  • Multitasking
  • Customer serviceCombine patience, determination, and persistence to troubleshoot client issues
  • Competitive attitude when needed for position
  • Strong problem-solving and analytical skills
  • Easily understand and solve technical problems
  • Experienced in successful management of diverse groups of people
  • Proven adaptability to differing cultural and business environments
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise
  • And follow leadership directives at appropriate times
  • Thrive in a team environment and work well with others
  • Enjoy working as a team member as well as independently
  • Team leader and team player
  • Updating information or records
  • Able to lead others in high-demand situations
  • Proven leadership and organizational abilities
  • Strongly committed to team building and staff development
  • Able to coordinate several tasks simultaneously
  • Commended for reliability and trustworthiness
  • Coordinating activities or events
  • Creating new ideas, new ways of doing things
  • Creativity.
  • Technical photography skills.
  • Patience and concentration.
  • Handling complaints from parents
  • Planning
  • Budgeting
  • Goal Setting
  • Scheduling
  • Corresponding
  • Counseling
  • Advising
  • Computer skills
  • Management
09/2021 to Current Residential Counselor Boys Town | Grand Island, NE,
  • Developed and deepened relationships with residents and fellow staff.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Interfaced with residents to address and resolve complaints or grieClaires.
  • Conducted rounds of rooms and buildings, unlocked windows, propped open doors and locked entrance doors.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
08/2020 to 07/2021 Residential Counselor Boys Town | Gretna, LA,
  • Clean and maintain the house and property
  • Assist residents with personal care needs, money management, special diets, medications and laundry
  • Assist in developing and supporting activities in the home and community for all residents
  • Handle emergencies promptly and report these situations to the manager
  • Shift lead of my shift
  • Left due to lack of work, started to cut hours due to bringing in new staff and trying to fit everyone on the schedule fairly.
  • Developed and deepened relationships with residents and fellow staff.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Interfaced with residents to address and resolve complaints or grieClaires.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
12/2018 to 08/2020 Child Youth Care Worker G4s | Chino, CA,
  • Part of my role was to view the behaviors of children and youth from a developmental perspective and design interventions that build on the existing strengths and abilities of the client
  • Mainly based on (but not restricted to) direct, day-to-day work with children in their environment
  • Trained in crisis intervention and environmental mental health
  • Implement strategies such as planned daily activities, coordinated treatment interventions, structured environments, and organized recreational and social activities
  • Reason for leaving this position is due to campus shutting down due to COVID-19
  • Last official day worked is September 10th, 2020.
  • Documented residents' daily activities, behavior, incidents and medication.
  • Maintained safety, security and general welfare of facility youth.
  • Supervised team of 12 volunteers, delivering in-depth training and mentoring.
  • Reviewed and analyzed violent crime reports to identify crime trends.
  • Assisted victims with filling out and submitting protective orders.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Attended hearings with victims to provide emotional support.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Conferred with clients to discuss options and goals for various services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Identified appropriate community resources and provided referrals for services.
  • Supported admittance and release procedures.
  • Collaborated with counselors to communicate relevant information.
  • Provided proper disciplinary actions in alignment with facility policies and protocols.
  • Aided in coordinating recreation and skill-building exercises, living skills, team activities and situational counseling.
  • Directed activities to foster social and emotional development for at-risk youth.
  • Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
  • Provided close supervision and monitored daily activities of children in facility.
09/2015 to 01/2018 Team Lead IAC, Sharron McClure | City, STATE,
  • Managed and lead a team of employees
  • Communicated company goals, safety practices, and deadlines to my team
  • Motivated all members and assessed performance
  • Provided help to management, including hiring and training, and kept management updated on team performance
  • Work as the middleman between management and workers to facilitate good communication and airing of complaints from both parties and see to it that all issues are sorted out.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Documented production levels and materials used to keep management informed.
  • Collaborated with management team to implement new work procedures or policies.
  • Created and distributed monthly, quarterly, and annual reports to management regarding performance.
  • Worked closely with shipping, warehouse, and other personnel to coordinate movements and keep workflows smooth.
  • Followed staffing strategies to achieve production goals.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Operated forklifts and overhead cranes to move supplies and finished products.
  • Implemented performance, quality, and efficiency measures to achieve aggressive production goals.
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during, and after shifts to prevent project delays and resolve issues.
  • Recommended and executed improvements for production and product quality.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Defined manufacturing performance standards and reviewed outcomes of performance goals to set future targets.
Education and Training
Expected in 01/2014 to to High School Diploma | McDowell County McDowell High School, , GPA:
  • CPR/First Aid Training - 2021

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Resume Overview

School Attended

  • McDowell High School

Job Titles Held:

  • Residential Counselor
  • Residential Counselor
  • Child Youth Care Worker
  • Team Lead


  • High School Diploma

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