residential counselor resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Skilled in delivering caring and compassionate support to address problematic issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. Almost a 2-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Having experience providing a wide variety of individual, group and familial counseling techniques and interventions strategies. Proficient in preparing and maintaining detailed treatment records and reports. Strong background in helping clients in Probation and DCFS.

  • Scheduling
  • Patient Care
  • Crisis Intervention
  • Case Management
  • Medication Administration
  • Crisis Management
  • Treatment Planning
  • Emotional Support
  • Sales expertise
  • Product and Service Sales
  • Relationship building
  • Social perceptiveness
  • Excellent people skills
  • Problem-solving skills
  • Multi-tasking strength
  • Client Service
  • Goal development
  • Patient evaluations
  • Progress monitoring
  • Patient Safety
  • Case documentation
  • Building rapport
Work History
11/2019 to Current
Residential Counselor Chimes Seaford, DE,
  • Mediated conflicts within clients to clarify and resolve underlying issues.
  • Displayed sensitivity to cultural and linguistic needs of clients served.
  • Prescribed and monitored psychiatric medications and recommended clinical interventions for acute conditions.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Maintained caseload of more than 2 children in group home placements.
  • Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
  • Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
  • Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
08/2018 to 10/2019
Waitress Cache Creek Casino Resort Brooks, CA,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
05/2018 to 08/2018
Sales Associate Tishman Speyer Boston, MA,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
06/2012 to 07/2017
Front End Supervisor Ace Hardware Cutler Bay, FL,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Expected in 05/2019 to to
Bachelor of Arts: Psychology
California State University Of Los Angeles - Los Angeles, CA,
Expected in 05/2017 to to
Associate of Arts: Psychology
Rio Hondo College - Whittier, CA

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Resume Overview

School Attended

  • California State University Of Los Angeles
  • Rio Hondo College

Job Titles Held:

  • Residential Counselor
  • Waitress
  • Sales Associate
  • Front End Supervisor


  • Bachelor of Arts
  • Associate of Arts

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