residential counselor resume example with 3+ years of experience
Understanding and possessing expertise in therapeutic planning, client assessment and group therapy and counseling. I am a friendly and outgoing individual with comprehensive experience providing residential support, crisis intervention and basic supervision. I am logical and committed to providing structure to over residents at New Hope Treatment Center. I am knowledgeable about security policies, student resources and strategies for building strong and productive relationships with students, staff and colleagues. I am positive, upbeat and a clear communicator with good interpersonal, multitasking and problem-solving abilities. I am a responsible Residential Support professional committed to supporting students in all facets of campus life, including emotional guidance and campus safety. Bringing strong desire to create lasting and positive student rapport.
- Patient Care
- Crisis Intervention
- Crisis Management
- Mental Illness Treatment
- Emotional Support
- Compassion
- Teamwork
- Good listening skills
- Dependability
Tampa, FL, 01/2020 - Current
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
Frankfort, IN, 10/2018 - 10/2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Kansas City, MO, 04/2017 - 09/2018
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Compared received packages against shipping documents.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Moved and lifted heavy loads of merchandise using [Type] equipment.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
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Resume Overview
School Attended
- Chester County Career Center
- Great Falls High School
Job Titles Held:
- Residential Counselor
- Customer Service Representative
- Warehouse Picker
Degrees
- High School Diploma
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy