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Residential Coordinator Resume Example

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RESIDENTIAL COORDINATOR
Professional Summary

It has been 5 years since I decided to pursue a Career in the Mental Health Profession. Dedicating my life to help transform lives through advocating for the Developmental Disable population, assisting individuals who have mental and behavioral illness. Both in the Education and in the Health Department. Expert in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Skilled in prioritizing patients' needs within high-stress environments. I have worked as a Classroom Teacher, Home Instructor, Attendant Counselor and am currently working as Mental Health Technician in this type of population. I work well with diverse patient population and foster trusting relationships to improve outcomes. Efficiently assisting healthcare professionals to advance patient care.

Skills
  • Crisis intervention
  • Disaster recovery
  • Patient assessment
  • Charting and clinical documentation
  • Acute care expertise
  • Bilingual in Samoan and English
  • Feeding assistance
  • Functional Behavioral Assessments (FBA)
  • Small group instruction
  • Family planning services education
  • Strategic decision-making
  • Patient-focused care
  • Staff coaching
  • Qualified in patient transport
  • Basic clerical knowledge
  • First Aid and CPR certified
  • Child development
  • Certified PEER coach
  • Professional caregiver
  • Student counseling
  • MS Office proficient
  • Differentiated instruction
  • Special education
  • Adept at working with special needs children
  • Analytical problem solving
  • Writing assessments
  • Self-motivation
  • Scheduling
  • Creativity
  • Motivational communication
  • Diverse groups presentations
  • Bilingual in English and Samoan
  • Document scanning
  • File/records maintenance
  • Microsoft Office
  • Organizational skills
  • Microsoft Excel
  • Documentation and reporting
  • Community integration
  • Clinical quality program standards
  • Medication administration
  • Behavioral management
  • Patient care
  • Critical care nursing
  • Applied behavioral analysis
Work History
Residential Coordinator02/2015 to 03/2018
Educational Programs In Home Living – Tacoma, Washington
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes
  • Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
  • Investigated and resolved customer complaints to foster satisfaction
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Developed team communications and information for meetings
  • Assisted with proactive client outreach initiatives through documentation client correspondence in THERAP is a electronic documentation for intellectual and Developmental Disabilities service providers system
  • Interfaced with residents to address and resolve complaints or grievances
  • Helped residents living with behavioral and mental health conditions learn new coping skills to communicate their personal needs
  • Assisting LPN with Medication administration for 54 sometimes 74 patients on the ward on med line and monitoring patients on med watch
  • Taking orders from a Charge Nurse on shift, to take patients vitals and chartings
Attendant Counselor04/2018 to 06/2019
DSHS/DDA S.O.L.A – Tacoma, WA
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure
  • Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits
  • Applied array of different methodologies to assist patients with therapy
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence
  • Mediated conflicts within families to clarify and resolve underlying issues
  • Helped patients to deal with realities by providing them with opportunities to learn a new coping skill to fall back on when needed
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
  • Developed and implemented treatment plans and modified when needed
  • Provided guidance and advice to help cultivate self-esteem and community involvement
  • Offered and documented treatment consent forms in patient health records
  • Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention
  • Observed and monitored client behavior and responses to treatment
  • Recommended treatment protocols such as group therapy or rehabilitation
  • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards
  • Organized treatment projects that focused on problem solving skills and creative thinking
  • Guided clients in understanding illnesses and treatment plans
Mental Health Technician05/2018 to Current
Western State Hospital – Steilacoom Blvd SW, Lakewood, Washington
  • Assisted and counseled patients daily
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA)
  • Took and monitored vital signs, administered medications and managed patient behavior
  • Charted on each patient daily
  • Supervised care for mental health patients in 54 -bed facility
  • Counseled clients on substance use and life choices
  • Managed clinical oversight for 54 bed unit
  • Provided patient education
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care
  • Responded to Code Red pages and followed through on disposition of patients
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Managed care for post-operative patients from initial recovery through discharge
  • Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
  • Confidently directed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
  • Partnered with team of registered nurses to achieve overall well-being of all patients
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
  • Reviewed documentation for compliance with requirements and accuracy of information
  • Assisted patients with bathing, dressing, hygiene and grooming
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
  • Assisting the Charge Nurse in support of providing patient care activities while maintaining high level of staff morale and professionalism
  • Transported patients to and from different departments
  • Created and maintained computerized record management systems to record and process data and generate reports
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow
Education
Associate of Arts: Associate in Education04/2010American Samoa Community College- Pago Pago, AS
Bachelor of Science: Counseling PsychologyCapella University- Minneapolis, MN

Currently enrolled in Winter quarter

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Resume Overview

Companies Worked For:

  • Educational Programs In Home Living
  • DSHS/DDA S.O.L.A
  • Western State Hospital

School Attended

  • American Samoa Community College
  • Capella University

Job Titles Held:

  • Residential Coordinator
  • Attendant Counselor
  • Mental Health Technician

Degrees

  • Associate of Arts : Associate in Education 04/2010
    Bachelor of Science : Counseling Psychology

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