Dedicated employee with 25+ years of experience in the medical, direct care and mental health fields. Reliable and attentive with expertise in medication administration and treatment application. Some of my strengths are a calm demeanor, listening skills and desire to find solutions. My extensive career in direct care and mental health fields has equipped me with strong interpersonal abilities. My proven history of performance has earned accalades from Medical Providers, coworkers and Administrators, Northern Maine General employee of the quarter award in 2001, strong letters of recommendation and above all the trust and fondness of clients.
Skills
Clear Patient Communication
Medication Administration
Care Coordination
Creative Problem Solving
Patient Care Assessment
Preventive Healthcare
Medical Procedure Preparation
Monitoring Vital Signs
Specialized Healthcare Referrals
Accurate Documentation
Treatment Preparation
Patient Care Oversight
Patient Condition Monitoring
Attention to Detail
Decision Making
Blood Draw and Sample Collection
Procedure Assistance
Compassionate and Caring
Critical Thinking
Instrument Sterilization
Procedure Room Preparation
Medical Recordkeeping
Direct Patient Care
Unit Oversight
Delegation and Motivation
Needs Assessment
Rehabilitation Assistance
Infection Control
Healthcare Personnel Supervision
First Aid
Experience
08/1994 to Current
Residential Care SpecialistProspect, Inc. – Hartsville, TN,
Assessed patient conditions, monitored behaviors and updated supervising staff with observations and concerns.
Administer medications to Residents of a 10 bed Assisted Living Unit.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Stocked clinical workstations and procedure rooms with necessary supplies.
Cared for patients and provided personalized daily assistance.
Documented all medication administrations including treatments and daily care and concerns to keep patient charts up-to-date.
05/2017 to 09/2021
Residential Care Coordinator Kenaitze Indian Tribe – Kenai, AK,
As RCC of The Franciscan Home, a 16 bed Mental Health Assisted Living Unit, my responsibilities were as follows:
Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with medical providers, family and other staff about concerns or challenges.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Reported concerns to nurse supervisor to promote optimal care.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Led and motivated 12 to 15 employees through supervision, training and coaching on duties and daily operational activities.
Participated in weekly meetings with department heads to discuss census information, admissions and discharges for residents.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Facilitated referral planning securing appropriate Specialist assessment and testing.
Reviewed Documentation for completion and compliance.
Corresponded with DHHS Guardians in accordance with State of Maine regulations. Participated in review and discussion with Physicians, Clinicians, Guardians and Registered Nurse Conultant regarding patient care and follow-up.
Northern Maine General Board of Directors regretfully made the decision to close The Franciscan Home in 2021. Assured job security I accepted a Direct Care position at Mercy Home Assisted Living Unit previously noted.
08/1994 to 09/2021
Personal Support Specialist, CRMA, MHRT1Northern Maine General, Franciscan Home – City, STATE,
Provided companionship, personal care and household management assistance to clients within residential home setting.
Initiated friendly conversation with residents to determine level of assistance required.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Assisted residents by asking open-ended questions to understand needs and suggest suitable care. Provided personal ADL care.
Built trusting rapport with residents and facilitated communication with family members when needed.
Trained new staff on facility policies, procedures and electronic medical record management systems.
Administered medications/treatments in accordance with a 40 hour CRMA certification. Completed documentation on medication administration and personal care. Noted Physicians orders and clarified Physicians orders when needed.
06/2012 to 07/2015
Medical Office AssistantCharrette Primary Care Clinic – City, STATE,
Recruited by Paula Carson Charrette FNP. Completed MA and Phlebotomy training from June 2011 to October 2013 at Full Circle Health Care in Presque Isle, Maine.
Registered patients and scheduled appointments.
Assisted with referrals and prepared medical records for patients.
Maintained confidentiality of records relating to clients' treatment
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Submitted diagnosis and procedure codes for insurance companies.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Recorded vital signs and medical history for patients each shift.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Maintained smooth flow of examinations to keep appointments on schedule.
Directed patients to exam rooms to prepare for examination and treatment.
Received and screened telephone calls and visitors by determining or addressing needs.
Collaborated with members of health care team to coordinate and implement plans for patient care.
Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
Preformed Phlebotomy as scheduled and as needed. Prepared biological samples for laboratory analysis.
Scanning documents to Patients electronic files.
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Personal Support Specialist, CERTIFIED NURSING ASSCompany Name – , ,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management and ambulation.
Provided companionship, personal care and household management assistance to clients within private home settings.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Observed and reported unusual symptoms and changes to charge nurse.
Helped clients walk with or without self-help devices.
Education and Training
Expected in 04/2021 to to
Recertification For 40-Hour Course: Residential Medication Aid Northern Maine General Hospital - Eagle Lake, Maine, GPA:
Expected in 02/2008 to to
DHHS Certification : Mental Health Rehabilitation Technician I Northern Maine General Training - Eagle Lake, ME, GPA:
Expected in 11/2003 to to
40-Hour Waiver Certification : Direct Care Northern Maine General Hospital - Eagle Lake, Maine, GPA:
Expected in 07/2000 to to
CNA Certificate : Certified Nursing Assistant University of Maine Fort Kent Continuing ED - Fort Kent, ME, GPA:
Expected in 02/1999 to to
Residential Care Specialist : PSS, Direct Care - Long Term Care Northern Maine General Hospital - Eagle Lake, Maine, GPA:
Expected in 10/1983 to to
High School Diploma: Allagash Consolidated - Allagash, ME, GPA:
Expected in to to
: Pharmacology University of Maine Fort Kent - Fort Kent Maine, GPA:
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Resume Overview
School Attended
Northern Maine General Hospital
Northern Maine General Training
Northern Maine General Hospital
University of Maine Fort Kent Continuing ED
Northern Maine General Hospital
Allagash Consolidated
University of Maine Fort Kent
Job Titles Held:
Residential Care Specialist
Residential Care Coordinator
Personal Support Specialist, CRMA, MHRT1
Medical Office Assistant
Personal Support Specialist, CERTIFIED NURSING ASS