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residential care advisor resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated worker who prides myself on helping others, being a team player and following the mission
statements of any company I work for.

Skills
  • Organizational Standards
  • Apple IOS
  • Patient Registration
  • Patient Confidentiality and Data Security
  • Patient Care
  • Documenting and Recording Information
  • Customer Service
Work History
02/2020 to 07/2022
Residential Care Advisor America's Test Kitchen Boston, MA,

Responsible for identifying and for creating a favorable group climate in which the child’s safety,
emotional nurturing and healthy development are of primary concern.
• Assist the agency in coaching and modeling reinforcements to Residential Counselors regarding
Agency
Training Concepts.
• Provide a caring, warm environment for the children through setting clear boundaries, supporting,
encouraging, and giving verbal praise and acknowledgment to children for positive actions and decisions
to help build self-esteem. Provide age appropriate interpersonal skills, positive thinking, problem solving,
proper language, coping skills, respect for others and self, and brainstorming alternative appropriate
behaviors.
• Maintain knowledge of the value based level system and how it applies to each child.
• Intervene in crisis situations as learned in Therapeutic Crisis Intervention (TCI) to ensure the safety of
clients and staff.
• Ensure that children are properly dressed for various occasions and see that their clothing is
appropriately
cleaned and maintained.
• In collaboration with the Recreation Residential Counselor, structure recreational/craft activities to
enhance each child’s social and physical development.
• Responsible for being an informed and supportive team member.
• Responsible for reading dorm log and incident reports.
• Responsible for critical observations and objective recording of children’s behavior for team use.
• Responsible for maintaining a neat and orderly dorm area, meeting all Title 22 regulations and the
health
and safety codes required of this agency.
• Accountable for reporting building and equipment damage and/or unsafe conditions and initiate action
to
correct any unsafe conditions.
• Pro-act and check in with the children frequently to prevent crisis situations. After an incident has
occurred, follow-up and process with the child to prevent further crisis situations and complete any

necessary documentation.
• Supervises the chores and work project of children.
• Maintain discipline and group control at all time, reporting any unresolved conflicts to a supervisor in a
timely manner.
• Responsible for the hour by hour care, safety, supervision, protection, guidance and discipline of the
group as a whole and for each child as an individual.
• Responsible for meeting the health and personal hygiene needs of minors under their care (report any
medical concerns to medical staff, provide supplies and direction for proper standards of personal care,
etc.).
• Complete written documentation per program requirements, and in compliance with agency policy and
training.
• Serve snacks to the clients in coordination with other staff, per approved menu. Maintain a pleasant
and
cheerful atmosphere, and dine with the children, modeling appropriate behavior, i.e. table manners.
• Provides orientation, training and support to newly employed Residential staff, volunteers, interns,
foster
grandparents and any other auxiliary staff.
• Provide transportation for children as directed by a supervisor as necessary and in accordance with the
agency transport policy.
• Performs routine household duties, including but not limited to: vacuuming, dusting, laundry, cleaning
bathrooms, making beds, cleaning and organizing closets, etc.

01/2015 to 05/2022
Customer Care Representative (WFH) Stark Enterprises Akron, OH,

Assist members with quoting their benefits
• Providing quality service by immediately by responding to the member
• Appropriately documenting phone calls
• Research and resolve any open or pending issues within a timely manner to insure the member
satisfaction
• Building and strengthening relationships by providing quality customer service
• Greet and welcome guest and patients in person and on phone; answer and direct inquiries to correct
department
• Maintain log books, including sign in/sign out logs, front desk expenditures and calls received
• Pick up and sort incoming correspondence and delivered sorted mail to addresses
• Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders
and evaluating new products
• Manage front/back office area by cleaning and organizing desk and visitor lobby.

08/2013 to 01/2015
Customer Care Specialist CarMax City, STATE,

• the vital link between a customers at-home and in-store CarMax experience, providing a simple and
seamless process.
• Responding to sales leads and customer inquiries, I drove traffic to CarMax stores to ensure each
customer finds the right vehicle for them.
• We had become the nations largest retailer of used cars due to our honesty and transparency, and
those same traits helped me succeed too.

• Learned and succeeded as part of a team This was a high-energy sales environment where i worked
as a team to meet goals
• i handled a wide range of customer interactions and made sure everything went smoothly, so the
ability to quickly build rapport with people and understand their needs was essential.
• I worked and learned as a team
• I became a team lead and mentor

04/2004 to 05/2007
Leasing Agent Harbor Management City, STATE,
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Invited prospects to fill out application upon completion of property tour.
  • Used Yardi to keep record of financial transactions and rental applications.
Education
Expected in to to
High School Diploma:
Boyd H. Anderson High School - Lauderdale Lakes, FL
GPA:

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Resume Overview

School Attended

  • Boyd H. Anderson High School

Job Titles Held:

  • Residential Care Advisor
  • Customer Care Representative (WFH)
  • Customer Care Specialist
  • Leasing Agent

Degrees

  • High School Diploma

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