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residential cable technician resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

My military background has taught me how to adapt to most situations and work with many different people to accomplish a common goal. My experience helping customers as a cable technician makes me very versatile and able to fit anywhere in a team to accomplish any goal or task.

Skills
  • Leadership
  • Attention to detail
  • Communication
  • Problem solving
  • Teamwork
  • Organizational skills
Experience
Residential Cable Technician, 10/2020 to Current
ComcastCity, STATE,
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Offered education and resources to streamline customer product adoption and use.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Promoted additional services and products to increase sales.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
Flight Equipment Technician, 06/2018 to Current
United States Marine CorpsCity, STATE,
  • Assessed damaged equipment and ascertained if repairs could be handled quickly or if equipment required removal
  • Maintained and adjusted oxygen masks, night vision and other ocular systems, eye and respiratory equipment and protective clothing
  • Followed all safety procedures and regulations to avoid injuries and accidents
  • Trained in combat, life savings techniques and conducting physical exams
  • Established mail delivery routes and managed distribution process
  • Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons
  • Commanded operations post, including personnel, weapons and equipment
  • Effective decision-maker in high-pressure environments
  • Saved time by spearheading special projects through effective emergency resolution
  • Prepared registered and certified mail for dispatch
  • Recognized by Staff NCOs for delivering high performance, which resulted in increased responsibility over peers
  • Mitigate workflow downtime by maintaining complete accountability of all assigned equipment
  • Patrolled restricted areas and authorized access for permitted personnel
  • Developed and maintained unit's daily personnel accountability report for 100 soldiers
  • Aided senior leadership during the executive decision-making process and delivered regular reports to recommend corrective actions and improvements
AFE Packer/Outbound Problem Solver, 08/2019 to 09/2020
AmazonCity, STATE,
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Inspected outgoing shipments to maintain effective quality assurance standards.
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
  • Arranged items on pallets according to size and weight.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Accomplished production goals by working with speed and accuracy.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Mentored junior team members and managed employee relationships.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
Front Line/ Drive Thru, 07/2017 to 06/2018
Chick Fil ACity, STATE,
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Successfully led key projects which resulted in increased revenue
  • Provided onsite training
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Supported managers in operational improvements and resolution of problems to deliver top-notch customer service
Education and Training
High School Diploma: , Expected in 2018
Highland Springs High School - Highland Springs, VA
GPA:
: Combat Training, Expected in 2018
Marine Combat Training - Camp Pendleton South, CA,
GPA:

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Resume Overview

School Attended

  • Highland Springs High School
  • Marine Combat Training

Job Titles Held:

  • Residential Cable Technician
  • Flight Equipment Technician
  • AFE Packer/Outbound Problem Solver
  • Front Line/ Drive Thru

Degrees

  • High School Diploma

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