residential associate resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking and reliable Residential Associate with strong ability in organizational skills and multitasking. Offering Christ love, empathy and team working capabilities. Highly motivated and punctual. Strong willed and active in church.

  • Strategic planner
  • Women's issues
  • Addictions expert
  • Emergency response training
  • Homeless and dual diagnosed populations
  • Patient-centered care
  • Violence prevention
  • Mood disorders knowledge
  • Clerical
  • Organizational skills
  • Supervision
  • Time management
  • Problem resolution
  • Microsoft Office
  • Organization
10/2016 to Current
Residential Associate Breakthru Beverage Group Cicero, IL,
  • Acted as role model for clients by exhibiting positive behaviors.
  • Evaluated and addressed individual client needs and concerns.
  • Handled all delegated tasks, including organizing the resource room.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
10/2016 to Current
Sales Associate University Of Wisconsin Madison Lancaster, WI,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Prepared cash deposits up to $5000 with zero discrepancies.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
03/2009 to 02/2011
Shift Manager Cape Cod Healthcare Inc. Plymouth, MA,
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled over $ 3000 in funds each day in fast-paced fast food environment.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Created weekly schedules for food staff to keep every shift well-staffed during holidays and busy periods.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in every store role to maximize operational knowledge.
  • Automated office operations, managed client correspondence and tracked records.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Reviewed employee performance every month and delivered constructive feedback to improve weaknesses.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
05/1999 to 07/2001
Certified Nursing Assistant Heritage City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Used mobility devices and lift equipment to transport patients.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education and Training
Expected in 06/1983 to to
High School Diploma:
RUCE High School - Reddick Ill,
Expected in 05/2015 to to
Associate of Arts: Psychology
University Of Phoenix - Tempe, AZ
Expected in 10/2017 to to
Bachelor of Science: Drug and Alchol
University Of Phoenix - Tempe, AZ
Expected in 07/1988 to to
Certificate: Certified Nursing Assistant
Pontiac Vocational Center - Pontiac, Il,
Activities and Honors

I am very active in my church as the church secretary. I am also the Director of our Food and Clothing Pantry as well as heading up the Prison ministry and the Bible ministry.

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Resume Overview

School Attended

  • RUCE High School
  • University Of Phoenix
  • University Of Phoenix
  • Pontiac Vocational Center

Job Titles Held:

  • Residential Associate
  • Sales Associate
  • Shift Manager
  • Certified Nursing Assistant


  • High School Diploma
  • Associate of Arts
  • Bachelor of Science
  • Certificate

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