Residential Aid, Health Solutions, March 2016-August 2018Pueblo, CO
Cleaned and organized patients' living quarters.
Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
Read and recorded temperature, pulse and respiration.
Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Checked mail, shopped for groceries and handled bill payments.
Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
Cleaned houses and living spaces, ran errands and cooked meals for over 10 patients daily.
Prepared food and helped patients eat to support healthy nutrition.
Organized personal and professional calendars.
Sales Associate, Champion Window and Door, April 2004-October 2006Salt Lake City, UT
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Offered product and service consultations and employed upselling techniques.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Processed orders through system and coordinated product deliveries.
Sold various products by explaining unique features and educating customers on proper application.
Won store sales competition for [Task], resulting in [Result].
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Room Attendant, Comfort Inn, May 2002-March 2003Pueblo, CO
Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
Provided deep cleaning services for areas in need of additional sanitation.
Delivered extra linens, paper products, and toiletries to guests.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Used specific cleaning products in each guest room as per company procedures.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Washed and polished glass windows and doors to keep entryways clear and professional.
Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
Quickly and effectively responded to guest inquiries and requests.
Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
Organized supplies for efficient use based on expected customer needs.
Managed the linen cart, keeping it neat and organized.
Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
Laundry
Education and Training
Some College (No Degree)Graphic Design, , Pikes Peak Community College, Colorado SpringsCO
