Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Overview
Top performing, self-directed, and energetic administrative professional with a reputation for effectively executing, improving, and organizing secretarial; filing management systems, and processes. Proven ability to work independently and as a team completing multiple priorities in diverse office environments. Communication skills demonstrated through managing busy reception environment, strong written and verbal abilities, client relations, customer service skills and the aptitude to accurately produce a variety of detailed reports and correspondence.
Core Strengths
Microsoft Office packages; Word Perfect
applications; Adept office equipment
knowledge; accurately keyboarding 55 wpm.
Excellent spelling, grammar, verbal, and written
communications.
Highly organized, with attention to details.
Professional telephone etiquette.
Outgoing with
superior client and public relations attentiveness.
Flexible, quick learner, eager to learn new office
processes and innovations.
Strong ability to plan, schedule, and coordinate office
functions, and meetings.
Served as liaison between the Residential Program and the public to support the Residential Administrator.
Key Results
Networked as part of a team to execute an extensive range of administrative/secretarial office responsibilities and procedures; coordinated with program supervisors, and various staff to ensure proper communication and reporting practices, and the timely completion of day-to-day tasks and activities between departments.
Collaborated and consulted with program supervisors, team members, and staff to schedule and coordinate meetings, interviews, events, and to ensure collection of weekly, and monthly data to create reports and meeting preparation for over 20 clients which improved work-flow, and increased team productivity by 85%.
Encouraged meeting quorums, documented, composed, edit and prepared final minutes of the meetings from draft to distribution, which consistently eliminated conflict and secured 90% availability of necessary attendees.
Utilized various computer software applications and expert typing skills to compose, type and produce detailed reports, spreadsheets, tables, letters and memos.
Modified, updated, and created all forms vital to daily operations and promoted a professional image of the agency.
Developed and maintained a highly effective, user-friendly, office filing system, and a purge files retention system that secured 10 years of confidential records for over 56 clients, and facilitated quick retrieval of critical information.
Contributed exceptional organizational and customer service assistance to busy Operations Department.
Key Results
Assisted head Dispatcher to verify, and track client transportation schedules and appointments; route drivers to pick-up locations, responded to high volume phone inquiries, contacted clients to confirm travel, and followed-up with state agency to ensure client accounts and travel documentation were accurate.
Communicated with other departments to resolve passenger complaints and bus driver emergencies in an efficient, courteous and prompt manner.
Accurately entered passenger information into database system to produce time sensitive and confidential reports.
Organized and filed high-volume reports and client logistics.
Administrative Assistant, 07/1996 - 11/1999 Arts Council Of Marion County – City, STATE,
Systematically supported the Executive Director with managing day-to-day office operations.
Key Results
Served as first point of contact for busy community oriented agency.
Attentively responded to and handled telephone inquires in a professional manner; provided courteous and knowledgeable assistance to visitors.
Sorted, reviewed, and distributed incoming and outgoing mail; consulted with Executive Director to prepare, compose and ensure timely responses to a variety of inquiries.
Trained and oriented community volunteers on agency policies and programs.
Performed database entry for donors and volunteers for mass mailings, and to generate monthly reports.
Optometrist Assistant/Clerical & Sales, 09/1994 - 06/1996 Vision Care, P.A. – City, STATE,
Maintained a high-level of customer service satisfaction by initiating courteous, and prompt personalized client care.
Key Results
Assisted the office manager by managing client appointment schedules; performed courtesy follow-up reminders, updated and filed over 100 client's personal data records, performed and documented financial transactions.
Ordered prescription lens, and pre-tested clients according to Optometrist specifications.
Spearheaded professional, personalized customer service to each client through knowledgeable eyewear fashion recommendations which boosted sales, referrals, and return business.
Secretary, 11/1985 - 07/1994 The Fund For The Borough Of Brooklyn – City, STATE,
Provided a wide range of secretarial and public relations support to project managers.
Key Results
Supported receptionist and project managers by maximizing front office duties and office support between departments.
Worked closely assisting program director with scheduling community projects, concerts and typing various documents.
Assisted editorial and public relations team with marketing projects; assembled media kits, mass mailings, compiled data for monthly newsletter, assisted with presentations, telemarketing functions and distribution of monthly program schedules.
Education
: Human Resources Development, Expected in 10/13 - Webster University - Myrtle Beach, SC GPA:
Bachelor of Science: Business Administration/Minor Sociology, Expected in 5/09 - Coker College - Hartsville, SC GPA:
Diploma: Word/Processing/Administrative Assistant, Expected in 11/84 - Royal Business School - New York, NY GPA:
Accomplishments
Awarded Employee
of the Year for commitment to dedication, hard work and support.
Developed,
organized and maintained documenting, reporting and filing systems, which
increased agency efficiency and productivity.
Recognized for
consistently exceeding supervisor's expectations for contributions and initiatives,
skilled typing originality and abilities; quality of service presented and for going
above and beyond the call of duty.
Professionally
processed 80+ calls per day, providing
knowledgeable
information and courtesy service to ensure client
satisfaction
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