Residential Administrative Assistant Resume Example

Contributed exceptional organizational and customer service assistance to busy Operations Department.

Key Results

• Assisted head Dispatcher  to verify, and track client transportation schedules and appointments; route drivers to pick-up locations, responded to high volume phone inquiries, contacted clients to confirm travel, and followed-up with state agency to ensure client accounts and travel documentation were accurate.

• Communicated with other departments to resolve passenger complaints and bus driver emergencies in an efficient, courteous and prompt manner.
• Accurately entered passenger information into database system to produce time sensitive and confidential reports.
• Organized and filed high-volume reports and client logistics.

Systematically supported the Executive Director with managing day-to-day office operations.

 Key Results

• Served as first point of contact for busy community oriented agency.
• Attentively responded to and handled telephone inquires in a professional manner; provided courteous and knowledgeable assistance to visitors.
• Sorted, reviewed, and distributed incoming and outgoing mail; consulted with Executive Director to prepare, compose and ensure timely responses to a variety of inquiries.
• Trained and oriented community volunteers on agency policies and programs.
• Performed database entry for donors and volunteers for mass mailings, and to generate monthly reports.

Maintained a high-level of customer service satisfaction by initiating courteous, and prompt personalized client care.

• Assisted the office manager by managing client appointment schedules; performed courtesy follow-up reminders, updated and filed over 100 client's personal data records, performed and documented financial transactions.
• Ordered prescription lens, and pre-tested clients according to Optometrist specifications.
• Spearheaded professional, personalized customer service to each client through knowledgeable eyewear fashion recommendations which boosted sales, referrals, and return business.

Provided a wide range of secretarial and public relations support to project managers.

 Key Results

• Supported receptionist and project managers by maximizing front office duties and office support between departments.

• Worked closely assisting program director with scheduling community projects, concerts and typing various documents.
• Assisted editorial and public relations team with marketing projects; assembled media kits, mass mailings, compiled data for monthly newsletter, assisted with presentations, telemarketing functions and distribution of monthly program schedules.