LiveCareer-Resume

resident specialist lifeworks coordinator resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Extremely detail-oriented and outgoing customer service and resident engagement professional who strives to provide top-notch service. Strategic, analytical decision maker and problem solver. Equipped with articulate communication, negotiation, interpersonal and problem-solving skills in building long-term working relationships with residents, clients and professionals of all levels. Extremely proficient in Yardi, Lead2Lease, CRM, LinkedIn Recruiter, Microsoft Word and Excel.

Skills
  • Strong written and verbal communication
  • Professional telephone demeanor
  • Leadership/management skills
  • Interpersonal skills
  • Problem solving and complaint resolution
  • Meet and greet residents and prospects
  • Ability to accel in a fast paced environment
  • Acute listening skills
  • Applicant Tracking Systems/Yardi
  • Recognize strategies for engaging residents effectively
  • Improving customer experience
  • Active listening
Education
Becker College Worcester, MA Expected in 1992 Associate of Science : Animal Science - GPA :
Certifications

Version 10 and Level 11 Intermediate 20-20 Design Certification

Work History
Bend Memorial Clinic - RESIDENT SPECIALIST/LIFEWORKS COORDINATOR 
Warren, NJ, 10/2019 - Current
  • Prepare, process, and assign applications with supporting documentation entering data into Yard and Lead to Lease. Track progress of arriving applicants and monitor assignments by calling and emailing candidates. Maintain support and communication with new and existing residents and provide reports of daily applicant activity to management.
  • Receive and process complaints, reporting and escalating issues from residents to management to evaluate and assess resident needs and recommend corrections and improvements.
  • Assist with duties as needed to support team and management. Cross trained to perform multiple tasks and positions throughout company.
  • Conduct walk through of quarters, evaluate, and create reports and condition assessments in Yardi. Report findings to management and schedule repairs with Facilities team. Monitor progress and maintain accurate timelines for turning of homes. Follow up to ensure job completion and customer satisfaction.
  • Perform move in and move out inspections with residents using Yardi Inspections application and detail notes in Yardi Voyager.
  • Work with Navy housing office to ensure Yardi has accurate information as well as monitor and maintain inventory and occupancy for Navy housing office.
  • Prepare required reports by collecting, analyzing, summarizing data and trends.
  • Acknowledge and greet new residents and guests with courtesy and urgency by opening doors and offering assistance. Answer and respond to incoming calls, greet callers, provide information with patience and positivity to establish an excellent first impression.
  • Screening and approving qualified applicants in accordance with company policy, Fair Housing regulations and local laws. Once applicants are on waitlist, discuss availability, type, and size of housing available.
  • Communicate with new and existing residents in person and by phone regarding their experience and transition to new living environment. Make proper adjustments to better their satisfaction and maintain strong relationships using Yardi and Lead to Lease to track progress.
  • Promote exceptional quality of life for all residents by innovating, organizing, and conducting entertaining and stimulating activities. Maintained master calendar and monthly newsletter distributed to all residents, management, Navy partners and cooperate. Provide monthly reports to management and cooperate.
  • Managing 691 residential units for military service members stationed at Naval Station Newport using Yardi. Perform weekly neighborhood inspections, ensuring property and grounds are kept clean and report any deficiencies.
  • Update job knowledge on software systems such as Yardi, Lead to Lease and Rent Café by participating in educational classes monthly and yearly.
Handy - Recruitment Specialist
Denver, CO, 01/2015 - 09/2019
  • Full desk recruiting for direct hire, contract to hire and temporary placements working with both public and private sectors for IT industry, Light Industrial, and Internal company hires.
  • Identified and successfully placed 200+ top tier candidates for large clients such as Northrop Grumman, SSA, Bed, Bath and Beyond, Frito Lay and several other large clients all across US.
  • My recruiting team of three was awarded "Supplier of the Year" by Northrop Grumman in 2016, providing most qualified candidates staying within their budget.
  • Implemented and executed sales and hiring strategies and served as employee advocate for new hires as well as established employees.
  • Receive and create new job orders from client, entering and managing job boards on various sites such as Indeed, ZipRecruiter, Monster, Etc.
  • Weekly sales lead sourcing for new clients for Commercial and IT division and initiate introduction cold calls.
  • Proficient with company contracts and able to negotiate candidate rates successfully.
  • Knowledgeable and able to maintain comfortable conversations with candidates and clients about computer software technologies, frameworks, languages, tools and skills.
  • Traveled to various offices across the country to oversee and train new employees on recruiting processes and company procedures.
  • Provide weekly recruiting and sales activity reports to upper management.
  • Proactively manage candidate referral pipeline and maintain up to date, personalized emails with current openings to passive candidates.
  • Assisted in creating and implementing company's new on-line application process.
Humphrey's Building Supply - Kitchen & Bath Designer/Inside Sales
City, STATE, 07/2014 - 01/2015
  • Responsible for pursing and developing new business, and maintaining retail client accounts.
  • Customer service and sales providing personal assistance in selecting products and materials staying within customer budget.
  • Maintained consistent client communication from onsite consultation, design, construction, implementation, and final product presentation.
  • Managed job processes that included measurement, job status reports, customer sign off and billing.
  • Designed aesthetically pleasing kitchen and bath designs using 20/20 kitchen design software.
  • Maintained look and appearance of retail showroom maintaining point of sales displays as well as keeping products current and relevant to surrounding market.
The Florez Group/Drupal Connect - Sales And Project Manager
City, STATE, 10/2010 - 06/2014
  • Managing customer accounts, detecting business opportunities, penetrating new markets, writing sales proposals, attending industry events, and promoting Drupal Connect.
  • Stimulate web site development between new business clientele and developers.
  • Analyze project needs and requirements of Fortune 500 companies and non-profits.
  • Communicate timelines, budget and project completion dates between parties.
  • Research and develop mass-media and ad campaigns
  • Assist CEO in long-term organizational planning and strategy.
  • Generate weekly and monthly reports regarding status of sales and projection.
  • Trained internal staff on multiple programming software applications.
  • Supported market research activities, including metrics and requirements development and risk management
  • Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries

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Resume Overview

School Attended

  • Becker College

Job Titles Held:

  • RESIDENT SPECIALIST/LIFEWORKS COORDINATOR 
  • Recruitment Specialist
  • Kitchen & Bath Designer/Inside Sales
  • Sales And Project Manager

Degrees

  • Associate of Science

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