Resident Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Service-oriented Leasing Consultant with 2+ years of experience. Strong customer service skills with the aspect of building and maintaining strong relationships, project management, and communications. Excellent written and verbal communication skills and positive attitude. Maintaining quality service for inbound calls, email correspondence and in person visits. Analytical Skills, Strategic thinker. Highly energetic, goal-oriented and diligent in de-escalating conflicts.

  • Microsoft Office
  • Team management
  • People skills
  • Teambuilding
  • Multitasking
  • Knowledge of leasing and market conditions
  • Organization
  • Recruitment and marketing techniques
  • Relationship building
  • Customer service
  • Friendly, positive attitude
  • Conflict resolution/Conflict mediation
  • Problem resolution
  • Time management
  • Leadership
  • Planning
  • Credit card payment processing
  • Quality control
  • Issue escalation
  • Lease file audits
Resident Specialist, 04/2019 to Current
The Michaels Organization Detroit, MI,
  • Provide excellent customer service to the 500+ resident community on property by resolving any rental, management and maintenance issues.
  • Took prospective clients on property tours, answered questions and addressed concerns about amenities and offered valuable information regarding major features.
  • Manage incoming calls and emails from prospective residents, Follow up with leads through email, phone and on-site visits.
  • Prepare and execute leases in accordance with property standards and fair housing laws.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Maintained accurate records of all correspondence with and from tenants.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Settled tenant conflicts effectively by using the utmost customer service to all residents while responding timely and accurately .
  • Provide excellent customer service and customer satisfaction for all residents, prospective, and employees.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
Assistant Spa Manager, 12/2018 to 04/2019
Hand & Stone Culver City, CA,
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
  • Documented client records and information.
  • Recruited, trained and monitored performance for 15 employees.
  • Guided new members on tours of spa facility and clearly explained all available services, resulting in 75% influx in new patrons.
  • Hired, led and provided performance management for all spa employees.
  • Effectively communicate with team members and executive leaders regarding changed and updates within the spa.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Front Desk Manager, 10/2017 to 11/2018
Benchmark Hospitality San Antonio, TX,
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Responded to guest reviews on TripAdvisor,, and other websites typically within 48 hours.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Real Estate Agent Assistant, 07/2016 to 02/2017
Busch Realty Group City, STATE,
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Managed real estate transactions from initiation to closing.
  • Verified documentation accuracy and fund disbursement for sales.
  • Scheduled home viewings with potential buyers.
  • Monitored fulfillment of purchase contract terms.
  • Advised prospective clients on current market activities.
  • Prepared documents such as representation contracts, purchase agreements, closing statements, leases and deeds.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Interviewed clients to obtain vital case information and support associates.
  • Tracked weekly sales to develop senior leadership reports for corrective action planning.
Education and Training
BA: Business ADMIN, Expected in 2021
Strayer University - ,
High School Diploma: , Expected in 2007
Monacan High school - ,
Skills Fair Housing Regulations Property Management Multi-line Phone Systems

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Resume Overview

School Attended
  • Strayer University
  • Monacan High school
Job Titles Held:
  • Resident Specialist
  • Assistant Spa Manager
  • Front Desk Manager
  • Real Estate Agent Assistant
  • BA
  • High School Diploma

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