Familiar with following security standards, advocating for at risk youth and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.
Skills
Relationship development
Crisis Intervention
Individual / Group Counseling
Group Therapy
Crisis Management
First Aid/CPR
Leadership
Microsoft excel
Supervision
Inventory management
Communications
Problem resolution
Team management
Organization
Administrative support
Patient Health Education
Client goal planning
Tracking client progress
Team building
Client evaluation
Experience
Resident Specialist, 08/2017 to Current The Michaels Organization – Alexandria, VA,
Provide direct sight and sound supervision of Residents
Work 12-16 hour shifts • Create a therapeutic environment
Personal advocate for individual residents, assuring that resident has an personal action plan
Crisis intervention , as well as intervening at the lowest level when conflict arises
Providing Mutual Help Groups with residents on Topics that are relatable and will help them in the present and future
Ensuring the safety of the residents as well as the facility
Knowledge of SIB protocols
Working knowledge of Gang Identification • Providing residents with their meals and snack for the day
Assuring residents get their medicine
Helping residents reach goals they have set for when they are in the facility as well as when they get out or transition into DOC
Interactions with youth parents to assure there is no disconnect and all parties are involved in reintegrating the youth
Taking Residents to school ensuring they focus in class as well as helping with their homework
Ensure residents are going to their needed groups such as anger management and substance abuse as well as completing work for these classes
Building appropriate relationships with residents to provide support
Mandated Reporter for any PREA situations and understanding how to respond to such incidents
Ability to quickly respond when residents get in a physical altercation •
Working over night checking every 15 minutes on the well being of each residents and more often if resident is on SIB protocol
Ensuring that DJJ Goal of helping these residents successfully re enter their community is met.
Developed and deepened relationships with residents and fellow staff.
Interfaced with residents to address and resolve complaints or grievances.
Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Shift Manager, 06/2015 to 10/2017 Petco – Portland, OR,
Started as a crew member then promoted to shift manager
Assured every guest was greeted and serviced in a timely manner
Worked a POS system
Handled the Money in the cash register ensuring daily earnings were correct and depositing into safe as well as taking to the bank
Using Microsoft excel to input daily shift status
Providing leadership to crew members ensuring they were completing their task
Ensure catering orders are put together correct , and or setup orders for next shift as well as deliver orders
Handle customer complaints or concerns in a appropriate fashion
Developed a work environment that encourages compliance with company, state and federal safety and employment guidelines
Maintain a fully-stocked inventory and order food supplies, as needed
Open or close the restaurant
Excellent organizational skills
Help staff resolve on-the-job challenges
Create a Good and Productive working environment.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Increased overall team efficiency and productivity.
Documented receipts, employee hours and inventory movements.
Mentored and supported new employees to maximize team performance.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Trained and supervised staff members.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Helped employees operate productively and stay on task to meet business and customer needs.
Crew Member and Cashier, 06/2010 to 05/2016 Wendys – City, STATE,
Maintain a fast speed of service yet still accurate
Take orders from customers and input their selections into the restaurant's POS
Count down your register at the end of each shift and deposit money in the safe
Cleaned the station thoroughly before, during and after each shift
Respond to guest questions, concerns and complaints and make sure they leave satisfied
Follow all restaurant safety and security procedures
Arrive on time for all shifts and stay until shift is complete or longer if needed.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Trained new team members in cash register operation, stock procedures and customer service.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Recorded customer orders and communicated clearly to confirm each order.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Verified orders and bagged items for easy transport.
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