Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Familiar with following security standards, advocating for at risk youth and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.

  • Relationship development
  • Crisis Intervention
  • Individual / Group Counseling
  • Group Therapy
  • Crisis Management
  • First Aid/CPR
  • Leadership
  • Microsoft excel
  • Supervision
  • Inventory management
  • Communications
  • Problem resolution
  • Team management
  • Organization
  • Administrative support
  • Patient Health Education
  • Client goal planning
  • Tracking client progress
  • Team building
  • Client evaluation
Resident Specialist, 08/2017 to Current
The Michaels OrganizationAlexandria, VA,
  • Provide direct sight and sound supervision of Residents
  • Work 12-16 hour shifts • Create a therapeutic environment
  • Personal advocate for individual residents, assuring that resident has an personal action plan
  • Crisis intervention , as well as intervening at the lowest level when conflict arises
  • Providing Mutual Help Groups with residents on Topics that are relatable and will help them in the present and future
  • Ensuring the safety of the residents as well as the facility
  • Knowledge of SIB protocols
  • Working knowledge of Gang Identification • Providing residents with their meals and snack for the day
  • Assuring residents get their medicine
  • Helping residents reach goals they have set for when they are in the facility as well as when they get out or transition into DOC
  • Interactions with youth parents to assure there is no disconnect and all parties are involved in reintegrating the youth
  • Taking Residents to school ensuring they focus in class as well as helping with their homework
  • Ensure residents are going to their needed groups such as anger management and substance abuse as well as completing work for these classes
  • Building appropriate relationships with residents to provide support
  • Mandated Reporter for any PREA situations and understanding how to respond to such incidents
  • Ability to quickly respond when residents get in a physical altercation •
  • Working over night checking every 15 minutes on the well being of each residents and more often if resident is on SIB protocol
  • Ensuring that DJJ Goal of helping these residents successfully re enter their community is met.
  • Developed and deepened relationships with residents and fellow staff.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Shift Manager, 06/2015 to 10/2017
PetcoPortland, OR,
  • Started as a crew member then promoted to shift manager
  • Assured every guest was greeted and serviced in a timely manner
  • Worked a POS system
  • Handled the Money in the cash register ensuring daily earnings were correct and depositing into safe as well as taking to the bank
  • Using Microsoft excel to input daily shift status
  • Providing leadership to crew members ensuring they were completing their task
  • Ensure catering orders are put together correct , and or setup orders for next shift as well as deliver orders
  • Handle customer complaints or concerns in a appropriate fashion
  • Developed a work environment that encourages compliance with company, state and federal safety and employment guidelines
  • Maintain a fully-stocked inventory and order food supplies, as needed
  • Open or close the restaurant
  • Excellent organizational skills
  • Help staff resolve on-the-job challenges
  • Create a Good and Productive working environment.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Increased overall team efficiency and productivity.
  • Documented receipts, employee hours and inventory movements.
  • Mentored and supported new employees to maximize team performance.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and supervised staff members.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Helped employees operate productively and stay on task to meet business and customer needs.
Crew Member and Cashier, 06/2010 to 05/2016
WendysCity, STATE,
  • Maintain a fast speed of service yet still accurate
  • Take orders from customers and input their selections into the restaurant's POS
  • Count down your register at the end of each shift and deposit money in the safe
  • Cleaned the station thoroughly before, during and after each shift
  • Respond to guest questions, concerns and complaints and make sure they leave satisfied
  • Follow all restaurant safety and security procedures
  • Arrive on time for all shifts and stay until shift is complete or longer if needed.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Verified orders and bagged items for easy transport.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Organized food items on serving trays and in carry-out packages.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Complied with company service standards, including inventory and cash control procedures.
Education and Training
Bachelor of Arts: Criminal Justice, Psychology, Expected in 05/2017
Virginia Union University - Richmond, VA,
Master of Arts: Forensic Psychology, Expected in 07/2021
Walden University - Minneapolis, MN,
Activities and Honors

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School Attended

  • Virginia Union University
  • Walden University

Job Titles Held:

  • Resident Specialist
  • Shift Manager
  • Crew Member and Cashier


  • Bachelor of Arts
  • Master of Arts

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