Resident Services Technician Resume Example
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RESIDENT SERVICES TECHNICIAN
Professional Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Exhibits an unending drive for high quality work results and customer satisfaction.
Dependable. Available. Dedicated.
Skills
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Certifications
- Received Section 608 Universal EPA certification on 3/5/2019
Certification Number PDC91CA1E62A18BM0
- NC Pool and Spa Operator Certification on 11/08/2018
NC Operator Number 66*662018
Work History
Resident Services Technician07/2017 to Current
Hei Hotels & Resorts – Costa Mesa , CA
Hei Hotels & Resorts – Costa Mesa , CA
- Worked on 268 Unit multibuilding property in Mooresville, NC from 7/31/17-9/26/18 assisting with general maintenance as well as HVAC repair and apartment turn process. Also assisted team with renovations of 180 units, replacing light fixtures, appliances, door and cabinet hardware, and sink hardware all while still maintaining property appearance and cleanliness to Hawthorne's highest standards.
- Currently work on 329 Unit midrise with 3 buildings and 4 elevators built in 2017. Have performed every aspect of maintaining and repairing on site systems while maintaining Junction at Antiquity to its A+ status. Continue to maintain turn process at high level to keep repair costs down and maximize quality of living. Property consistently scores near top in review scores, service request satisfacts scores, low delinquency rate, as well as very high move in review scores.
- Consistently showed capability of completing 10+ service requests per day.
- Completed quarterly preventative maintenance by checking smoke detector batteries, changed air filters, cleaning out condensate lines, checking plumbing systems for leaks, and inspecting patio condition to ensure quality of living is high but also safe and orderly.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Investigated and corrected mechanical problems with appliances and equipment such as Refrigerators, Dishwashers, Microwaves, Garbage Disposals, Washing Machines, and Dryers.
- Performed minor wall repair to maintain walls, including installing drywall.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall Satisfacts score to 4.9 out of 5.
- Operated garbage compactor and made sure garbage was separated to prepare for Waste Management sanitation pickup.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
- Maintained safe working environment by completing inspections and filling out log books to certify safe and properly working equipment.
- Used Yardi system to receive service requests and complete within 24 hours.
- Completed repairs of all plumbing, electrical, mechanical, and HVAC systems.
- Completed replacement of HVAC systems that were either out of date or too costly to repair.
- Maintained both Chlorine and Saltwater pools to proper chemical balance for safe and comfortable swimming experience.
- Checked and tested that Kings 3 emergency phones were accessible and operable.
- Maintained dog park area as well as dog stations.
- Cleaned and maintained Pet Spa/Dog Washing Station
- Maintained clubhouse, fitness center, pet spa, kitchen, dog park, bocce ball court, business center, 4 gas grills with eating area, 2 charcoal grills with eating area, and fire pit. Kept areas clean and in operating condition at all times.
- Took initiative in filling in for Supervisors when not on property and completed ordering, maintaining turn board, and scheduling vendors while completing normal tasks.
- Filled in at understaffed properties.
- Performed On-call duties in rotation with other technicians on property.
- Completed after hours service requests via CallMax System.
Maintenance Technician06/2011 to 03/2012
Hei Hotels & Resorts – Pasadena , CA
Hei Hotels & Resorts – Pasadena , CA
- Completed tasks as directed by Supervisor and Community Manager.
- Assisted with Plumbing, Electrical, and HVAC repair.
- Completed Quarterly preventative maintenance by changing air filters.
- Assisted with turn process by painting bathrooms, kitchens, and laundry rooms, and repairing drywall.
- Maintained cleanliness of clubhouse, gymnasium, and computer center.
- Cleaned grill areas and maintained waste bags at poll areas and dog stations.
Sales AssociateRock And Roll Hall Of Fame And Museum – Cleveland , OH
- Best Buy, Concord Mills, 11/15-7/17
- Academy Sports, Kannapolis, 1/15-11/15
- Home Depot, Kannapolis, 1/13-1/15
- Family Dollar, China Grove, 5/12/-1/13
- Customer Service
- Sales
- Shipping and Receiving
- Cashiering
- Account services
- Stocking
- Delivering
Education
High School DiplomaJesse C. Carson High School-
City
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Resume Overview
School Attended
- Jesse C. Carson High School
Job Titles Held:
- Resident Services Technician
- Maintenance Technician
- Sales Associate
Degrees
- High School Diploma
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