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resident services director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) XXX-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Seasoned Nurse Manager offering over 25 years of nursing experience and success in leading teams while providing exceptional care to patients. Experienced in all aspects of patient care and highly adept in working closely with physicians to achieve optimal patient outcomes. Proven leader focused on developing clinically competent, patient-focused teams. Accomplished in improving delivery of care, patient outcomes and nursing staff performance. Active listener with direct communication style and compassionate, non-judgmental approach to build trust and rapport. Outside-the-box thinker with strong resolution skills.

Skills
  • Problem resolution
  • Team management
  • Supervision
  • Relationship development
  • Patient Care
  • Scheduling
  • HIPAA Compliance
  • Medication Administration
  • Dementia Knowledge
  • Unit Administration
  • Care Planning and Management
  • Acute and Rehabilitative Care
  • Strong clinical judgment
  • Patient Advocacy
Work History
07/2020 to Current
Resident Services Director Five Star Quality Care, Inc. Jefferson City, MO,
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Promoted positive relations between residents and staff.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Liaised between community programs and residents and counseled community and assisted living residents.
  • Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
07/2012 to 07/2020
Resident Services Director Presbyterian Homes & Services Council Bluffs, IA,
  • Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
  • Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
  • Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
  • Supervised day-to-day operations and activities of staff, intervening to issue service improvement guidance.
  • Enforced policies and safety standards through building and room rounds.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Solved grievances and complaints by collaborating with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
  • Promoted positive relations between residents and staff.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led Care Plan team in developing strategies to maintain and improve patients' health and well being.
01/2002 to 07/2012
Nurse Manager Baptist Health Stuttgart, AR,
  • Established and continuously optimized unit schedules and individual work assignments.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Investigated and resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
01/1985 to 12/2002
Nurse Manager Baptist Health Heber Springs, AR,
  • Directed day-to-day nursing and operational functions for multiple physician practice.
  • Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
  • Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
  • Reviewed charts weekly to complete quality control checks.
  • Counseled families to improve communication.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
Education
Expected in to to
LPN: Nursing
Athens Technical College - Athens, Tennessee,
GPA:

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Resume Overview

School Attended

  • Athens Technical College

Job Titles Held:

  • Resident Services Director
  • Resident Services Director
  • Nurse Manager
  • Nurse Manager

Degrees

  • LPN

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