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Resident Services Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Throughout the years, I have had many opportunities to professionally grow through school and work experience. I have been recognized by my former employers of being a dedicated and very committed employee. I am known for punctuality and always pursuing to better myself throughs critical feedback. I always have a positive mindset even when approached in a stressful situations. I am hardworking and reliable in any job position with strong ability to multitask and meet deadlines in a timely manner. Offering my support to my teammates in order to achieve mutual goals or their goals. I easily self-initiate work that has to get done individually or in a team setting. Highly organized, proactive and punctual with team-oriented mentality.


I am also a "Certified Mental Health First Aider" and my certification ends until March 11, 2024. Another certification I posses is the "Food Handlers Certification", which ends until May 4, 2023.

I have taken part in managing the Boys 2011 Sentinels Soccer Team, located in Morgan Hill, California. It started in 2017 with helping organize special events like, the Morgan Hill's Annual Holiday Lights Parade, Apple Sales, and Popcorn Sales are just a few to mention. I have also taken part in the Head Start Board Committee Since September 2020. My participation at both places have been volunteer making it rewarding in the sense that I know capable individuals are needed to make life long decisions for the amazing community of Gilroy and Morgan Hill, California. I try my best to help out the community as much possible especially now in these hard time since the pandemic began. Each day more and more families are in need.

Skills
  • Fluent in Spanish
  • Great work ethics
  • Eden Housing Salesforce, Well-trained in Microsoft office (Word, Excel, and Powerpoint), Google (Docs, Spreadsheet, and Slides).
  • Effective clients communication.
  • Great at independent work, as well in teamwork.
  • Community outreach
  • Knowledge of community, state and federal level assistance or resources.
  • Research and facts collecting
  • Client meetings
  • Organization
  • Relationship building
  • Troubleshooting
  • Team building
  • Active listening
  • Critical thinking
  • Data management
  • Mentoring
  • Decision-making
  • Supervision

Experience
Resident Services Coordinator, 06/2021 to Current
Bridge Property ManagementTampa, FL,
  • Collaborated with team members to identify and accomplish agency objectives.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Analyzed data from surveys, referrals and follow-up services on financial, community referrals and outreach services.
  • Organized schedules and assignments to maximize efficiency and program effectiveness.
  • Presented talks at community groups to promote organizational mission and programs.
  • Managed delivery of social services for over 25 low-income residents in need of rental assistance and other types of assistance/resources.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Produced and updated organizational records and reports, including board reports and monthly documentation.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Researched vendors and organized special events. Assisted with administrative details pertaining to private and public events, including photocopying, data entry and communication distribution.
Program Leader, 01/2020 to 06/2021
Denver Public SchoolsDenver, CO,
  • Provided high level of support to those involved in program through careful skill set, which included good communication, patience, problem solving, motivation, trust, and empathy.
  • Leveraged stress management to identify solutions to issues while diminishing conflicts.
  • Established and enforced modern educational standards to support student needs.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created schedule, lesson plans and filed documentation necessary.
  • Boosted program outreach during the pandemic to low income families from diverse ethnic backgrounds. Through food distributions and chromebook distribution.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Data Entry Specialist, 03/2014 to 08/2015
Mediware Information Systems, Inc.Wall, NJ,
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Identified, corrected and reported data entry errors.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Verified and logged deadlines in response to daily inquiries and requests.
Manager, 07/2013 to 03/2014
Marten TransportOrland Park, IL,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Employed active listening and stress management to remedy employee conflicts.
Education and Training
Bachelor of Science: Criminal Justice Studies, Expected in 01/2020
San Francisco State University - San Francisco, CA
GPA:
Associate of Science: Administrative of Justice, Expected in 05/2018
Gavilan College - Gilroy, CA
GPA:
GED: , Expected in 05/2018
Gavilan College - Gilroy, CA
GPA:
High School Diploma: , Expected in 12/2009
Live Oak High School - Morgan Hill, CA
GPA:
Additional Information

References:

Tamieka Freelon

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(XXX) 455-0932

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(XXX) 375-2775

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(XXX) 722-4537

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Anthony Lopez

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(XXX)839-5411

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Lucero Vazquez

(XXX) 469-5141

Family

Sandra Pacheco

(XXX) 706-0392

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Resume Overview

School Attended
  • San Francisco State University
  • Gavilan College
  • Gavilan College
  • Live Oak High School
Job Titles Held:
  • Resident Services Coordinator
  • Program Leader
  • Data Entry Specialist
  • Manager
Degrees
  • Bachelor of Science
  • Associate of Science
  • GED
  • High School Diploma