Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Skills
Proficiency in Yardi
Microsoft Outlook, Word and Excel
Adaptable & goal-oriented
Customer service-focused
Strong written and verbal communication
Exceptional time management skills
Strong team player
Maintenance knowledge
Property tours and inspections
Fair housing policies
Business processes and procedures
Account Reconciliation
Education
Texas School of BusinessHouston, TXExpected in 2011 ā āDiploma :Medical Billing & Coding Specialist - GPA:
Tarkington High School Cleveland, TXExpected in 2007 ā āHigh School Diploma: - GPA:
Work History
Udr, Inc. - Resident Service Specialist Towson, MD, 08/2019 - 11/2021
Assisted residents with transitioning into new living environment and maintained strong relationships with residents
Supported personal needs of residents dealing with diverse conditions
Enforced policies and procedures
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Conducted home inspections to identify safety issues and needed repairs
Delivered exceptional customer service on delinquency calls and maintained calm and professional demeanor
Tlr Group - Leasing Consultant Tampa, FL, 09/2017 - 02/2018
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Delivered positive, effective sales presentations
Validated rental eligibility by using OneSite's verification process
Collected rent and tracked resident payments and information in computer system
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
South Oxford Management - Leasing Professional Riverview, FL, 02/2017 - 09/2017
Experienced with new construction, luxury apartment buildings, condominiums and 62+ communities and units
Marketed property to local businesses through collateral, emails and phone calls
Coordinated appointments to show marketed properties
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
Maintained current contract files as prescribed by company contract policies and procedures
Tlr Group - Leasing Consultant Clearwater, FL, 03/2016 - 01/2017
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
Distributed and followed up on tenant renewal notices
Followed up on delinquent tenants and coordinated collection procedures
Kept accurate records of all resident correspondence
Worked with maintenance staff to complete timely repairs and enhancements
Tlr Group - Leasing Consultant Tampa, FL, 09/2015 - 04/2016
Verified income, assets and expenses and completed file tracking sheet for each applicant
Prepared lease documents and achieved financial goals
Maintained original leases and renewal documents in digital and hardcopy format for property management office
Coordinated with community manager
Verified that all customer complaints were handled promptly and appropriately
Tlr Group - Leasing Consultant Clearwater, FL, 02/2015 - 07/2015
Helped prospective residents find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
Performed background, reference and credit checks as part of screening process of prospective tenants
Verified that all customer complaints were handled promptly and appropriately
Promoted positive, proactive resident relations, maintained high occupancy demonstrating value of property
Ensured to inform policies and procedures to residents
Palomar Health - Office Supervisor San Diego, CA, 03/2014 - 02/2015
Answered multi-line phones and directed calls to proper departments
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Assisted coworkers and staff members with special tasks on daily basis
Managed reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors
Organized incoming and outgoing file movements in efficient and accurate manner
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