(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.

  • Proficiency in Yardi
  • Microsoft Outlook, Word and Excel
  • Adaptable & goal-oriented
  • Customer service-focused
  • Strong written and verbal communication
  • Exceptional time management skills
  • Strong team player
  • Maintenance knowledge
  • Property tours and inspections
  • Fair housing policies
  • Business processes and procedures
  • Account Reconciliation
Texas School of Business Houston, TX Expected in 2011 Diploma : Medical Billing & Coding Specialist - GPA :
Tarkington High School Cleveland, TX Expected in 2007 High School Diploma : - GPA :
Work History
Udr, Inc. - Resident Service Specialist
Towson, MD, 08/2019 - 11/2021
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Supported personal needs of residents dealing with diverse conditions
  • Enforced policies and procedures
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Conducted home inspections to identify safety issues and needed repairs
  • Delivered exceptional customer service on delinquency calls and maintained calm and professional demeanor
Tlr Group - Leasing Consultant
Tampa, FL, 09/2017 - 02/2018
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Delivered positive, effective sales presentations
  • Validated rental eligibility by using OneSite's verification process
  • Collected rent and tracked resident payments and information in computer system
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
South Oxford Management - Leasing Professional
Riverview, FL, 02/2017 - 09/2017
  • Experienced with new construction, luxury apartment buildings, condominiums and 62+ communities and units
  • Marketed property to local businesses through collateral, emails and phone calls
  • Coordinated appointments to show marketed properties
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
  • Maintained current contract files as prescribed by company contract policies and procedures
Tlr Group - Leasing Consultant
Clearwater, FL, 03/2016 - 01/2017
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Distributed and followed up on tenant renewal notices
  • Followed up on delinquent tenants and coordinated collection procedures
  • Kept accurate records of all resident correspondence
  • Worked with maintenance staff to complete timely repairs and enhancements
Tlr Group - Leasing Consultant
Tampa, FL, 09/2015 - 04/2016
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Prepared lease documents and achieved financial goals
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Coordinated with community manager
  • Verified that all customer complaints were handled promptly and appropriately
Tlr Group - Leasing Consultant
Clearwater, FL, 02/2015 - 07/2015
  • Helped prospective residents find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
  • Performed background, reference and credit checks as part of screening process of prospective tenants
  • Verified that all customer complaints were handled promptly and appropriately
  • Promoted positive, proactive resident relations, maintained high occupancy demonstrating value of property
  • Ensured to inform policies and procedures to residents
Palomar Health - Office Supervisor
San Diego, CA, 03/2014 - 02/2015
  • Answered multi-line phones and directed calls to proper departments
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Assisted coworkers and staff members with special tasks on daily basis
  • Managed reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors
  • Organized incoming and outgoing file movements in efficient and accurate manner

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School Attended

  • Texas School of Business
  • Tarkington High School

Job Titles Held:

  • Resident Service Specialist
  • Leasing Consultant
  • Leasing Professional
  • Leasing Consultant
  • Leasing Consultant
  • Leasing Consultant
  • Office Supervisor


  • Diploma
  • High School Diploma

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