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Resident Service Manager Resume Example

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RESIDENT SERVICE MANAGER
Professional Summary

Working in both Manager and sales positions for over 30 years combined Strong and versatile Manager and sales  ,motivational leader and problem solver .Works well with clients and employees alike .Diligent at overcoming challenges presented in a quick and timely manner .Creative and open  mindset , willing and able to listen .

Skills
  • Impeccable customer service
  • Sales expertise
  • Consulting
  • Strong oral and written communication skills
  • Project Management
Work History
Jan 2020 - CurrentResident Service Manager Sares Regis Group Of Northern California LLC - South San Francisco , CA
  • Collected, recorded and deposited monthly rents from over 700 Residents
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained sufficient number of units market-ready at all times.
  • Conducted property showings of Community to ownership and their affiliations .
  • Compiled maintenance and repair requests for submission to Engineering department and reached out to local Union contractors for bid proposals.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Delivered emergency 24-hour on-call service for Residents .
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Handled tenant complaints promptly and appropriately, calling inhouse Maintenance and other support services as needed.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Coordinated with janitorial porters and engineering staff on maintenance and upkeep of Community and Amenities .
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Fostered Community and Resident relationships to improve resident satisfaction through in-house Resident Events and Virtual Events during the Covid 19 Pandemic to keep Residents connected to the Community .
Apr 2019 - CurrentLeasing ConsultantSares Regis Group of Northern California LLC - San Francisco De Las Llagas, CA
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Oversaw monthly collections, maintaining high payment rates by building positive relationships with tenants
  • Collected rent and tracked resident payments and information in Yardi
  • Held high approval rating and percentage of customer loyalty
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Validated rental eligibility by using transuion verification process6
  • Resolved conflicts between tenants regarding noise, encroachments and parking
  • Boosted occupancy 60% by leveraging market knowledge and successful promotional strategies
  • Escalated any major issues to property manager for immediate remediation
May 2009 - Jan 2019Managing MemberBlown-Out Productions LLC - Las Vegas, NV
  • Proven track record for designing and executing Casino ,high end Nightclubs and lifestyle themed events that cater to a broad demographic with individual ranging from 40K -100K per event
  • Capable of providing compelling and dynamic presentations to perspective clients
  • Created a positive working environment where employees felt valued
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts
  • Proven negotiating and contract execution skills
  • Researched and customized service proposals for clients
May 2006 - Oct 2018Manager / Bartender FreeZone Bar And Nightclub - Las Vegas , NV
  • Accountable for the day to day operations of high volume 24 hr Gaming Bar with revenue annual exceeding  sales of 2.5 M .
  • Led a staff of 20 + employees including  bartenders , servers , entertainment  and security .
  • Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
  • Accountable for all  aspects of money handling , balanced registers , processed credit card payment batches and prepared bank deposits.
  • Motivated and disciplined employees according to established requirements.
  • Developed unique events and special promotions to drive sales.
  • Booked and executed  large special events by anticipating business demands and staffing accordingly .
Education
1978High School DiplomaWillyama High School | Broken Hill NSW Australia
1981Brick Masonry ApprenticeshipCollingwood Tecnical Institute | Collingwood Vic. Australia
  • Graduated in Top 5 % of Class
  • Awarded The  Morrissey achievement in excellence.
Accomplishments
  • Effectively through Blown-Out Productions LLC raised over $70,000 in sponsorship dollars for non profit organizations through effective networking and involvement .
  • Winner of the " Power of 20 " award for most influential people in the Vegas LGBTQ community for raising awareness and fundraising efforts .
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Resume Overview

Companies Worked For:

  • Sares Regis Group Of Northern California LLC
  • Sares Regis Group of Northern California LLC
  • Blown-Out Productions LLC
  • FreeZone Bar And Nightclub

School Attended

  • Willyama High School
  • Collingwood Tecnical Institute

Job Titles Held:

  • Resident Service Manager
  • Leasing Consultant
  • Managing Member
  • Manager / Bartender

Degrees

  • High School Diploma
    Brick Masonry Apprenticeship

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