Resident Relations Representative resume example

• Scheduled and managed installations by contacting installers and customers throughout process.
• Ensuring materials were ready for installer pickup or delivery.
• Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers.
• Trained and assisted with Installed Sales team development.
• Double checked orders and installation requests.
• Scheduled deliveries and installation teams.
• Worked with customers to identify needs and suggest appropriate products.
• Sold packages to customers to increase profits and installation deals.
• Supervised and trained associates on equipment installations.
• Reviewed customer complaints to determine appropriate methods for resolution.
• Recruited and trained new employees to meet job requirements.
• Mentored newly hired employees by explaining tactics for building sales pipelines.

Delivered product when needed to the job site, to complete the job and stopping any delays.

• Greeted customers promptly and responded to questions.
• Maintained work area and kept cash drawer organized.
• Cleaned and stocked front-end areas with register tapes and ribbons.
• Welcomed customers, offering assistance to help find store items.
• Processed customer payments quickly and returned exact change and receipts.
• Scanned items and checked pricing on cash register for accuracy.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Built and maintained productive relationships with employees.
• Answered phone calls to assist customers with questions and orders.
• Resolved issues with cash registers, card scanners and printers.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Helped customers find store locations and complete purchases.
• Helped customer locate and select appropriate merchandise throughout store.
• Stayed up to date on current item discounts to support promotions.
• Supervised more than 50 cashiers and associates to maximize performance, efficiency and service levels.
• Prepared special orders for shipment.
• Set up catering for up to 50-200 people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.

Stocked the end caps. Maintained a clear work area. Handled customers contractors accounts, filled orders, check them out and got them loaded up. Handle all contractor calls at the Pro Desk to put on their accounts to sell to them to have ready for them when they picked up.

I would personally set up special events, for the contractors. I would call vendors, food distributors, entertainment. And I set up tables made goodie bags for the events had everything ready for date of events.

• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Documented receipts, employee hours and inventory movement.
• Enhanced operations and boosted productivity through employee training, coaching and assignments.
• Managed schedules, accepted time off requests and maintained coverage for shifts.
• Helped employees accomplish tasks during peak periods.
• Managed daily cash intake by counting out registers and tabulating profits.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Promoted products, increasing customer base and market share.
• Directed employees through daily routines.
• Handled customer complaints, questions and inquiries.
• Managed cash positions and made bank deposits.
• Counted out cash drawers at end of each shift and logged profits into computer system.
• Trained new employees on company policies, procedures, techniques and customer service standards.
• Stocked shelves with new movies and returned movies.
• I set up events with customer and employees interactions.
• I worked at different stores when needed to cover shifts for walks or absences.