LiveCareer-Resume

resident relations representative resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Customer service
  • Data management
  • Communication
  • Time management
  • Conflict resolution
  • Decision-making
  • Active listening
  • People skills
  • Flexible
  • Analytical
  • Team building
  • Training & Development
  • Problem resolution
  • Multitasking
  • Organizational skills
  • Collaboration
  • Reliable and trustworthy
  • Critical thinking
  • Organization
  • Microsoft Office
  • Work ethic
Experience
Resident Relations Representative, 11/2019 to Current
Essex Property TrustPlaya Vista, CA,
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Collected and maintained careful records of rental payments.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Created staff schedules in response to community needs.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Leasing Consultant, 06/2017 to 11/2019
National Church ResidencesBedford, TX,
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Tracked leads using CRM software and followed up with interested parties.
  • Received rent payments and tracked transactions in accounting software.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
  • Increased occupancy through dynamic marketing initiatives.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
Customer Service Associate, 04/2015 to 06/2017
Bed Bath & BeyondMatthews, NC,
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Recommended improvements to products and services to mitigate complaints.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
Team Relations Specialist , 01/2012 to 04/2015
XenithNew York, NY,
  • Continually maintained and improved company's reputation and positive image by engaging with community members and addressing issues head-on.
  • Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.
  • Built and maintained relationships with key consumer and trade media.
  • Assists management and employees with performance management process
  • Assist with written and verbal corrective action while tracking performance information
  • Prepares detailed summary reports and make recommendations to management
  • Facilitates communication between employees, management, benefits and attorneys
  • Will perform other duties as assigned
  • Provide thoughtful advice and recommendations on all team member relations issues
  • Perform instructor-led and computer-based training
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
  • Stayed up to date on latest market trends, standard practices and compliance requirements.
  • Recorded and reported job-related activities to find discrepancies.
  • Enabled sales growth by highlighting features and benefits of company offerings.
  • Identified areas requiring improvement, implementing new workflows to reduce task micromanagement.
  • Collaborated closely with upper management to develop corporate vision and roll out initiatives to meet goals.
  • Created and implemented training programs for new employees, resulting in improved morale and better skills development.
  • Communicated with customers to resolve past-due balances and documented Accounts Receivable activities.
  • Coordinated projects to meet client deadlines, communicating updates to all involved parties on consistent basis.
  • Provided advanced support for projects with strong documentation, reporting and customer service skills.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Education and Training
High School Diploma: , Expected in 06/2008 to William H. Turner Technical Arts High School - Miami, FL
GPA:
Associate of Science: Sociology, Expected in 12/2011 to Florida Agricultural And Mechanical University - Tallahassee, FL
GPA:

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Resume Overview

School Attended

  • William H. Turner Technical Arts High School
  • Florida Agricultural And Mechanical University

Job Titles Held:

  • Resident Relations Representative
  • Leasing Consultant
  • Customer Service Associate
  • Team Relations Specialist

Degrees

  • High School Diploma
  • Associate of Science

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