resident counselor houseparent resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Empathetic social services professional and active listener committed to working relentlessly with residents to help them resolve emotional health issues and thrive on their own terms with 5 years of experience. Discerning in providing welcoming,comprehensive customer service to clients, families and fellow professionals.

Proficient at problem solving and conflict resolution,  while demonstrating care and concern for all stakeholders. Able to network with public organizations and businesses to create successful partnerships. Skillful at handling confidential and/or sensitive information  

Skill Highlights
  • Family Reunification 
  • Emergency Response training
  • Community outreach expert
  • Crisis Intervention
  • Attentive listener
  • Strong written & verbal communication               
  • Ansell-Casey Life Skills Assessment
  • Case Management
  • Patient-centered care
  • Program development
  • Strategic planner
  • Staff Development
  • Mentoring
Education and Training
Point University Peachtree City, GA Expected in 2015 Bachelor of Science : Human Relations & Counseling - GPA : Dean's List: 3.8
  • Successfully transformed the Fall Festival into a fund raiser that netted $33,000.
  • Created stability for at-risk children by mentoring new houseparents’ which created a high retention rate of critical staff.
  • Designed & implemented a strong marketing/sales plan that reduced inventory three times per year and netted Graceland Thrift Store $1,500 each day
  • Successfully managed a $10,000 renovation project within budget and on schedule.
  • By implementing career searches, Helping youth to pinpoint highly qualified support staff in school and community settings,Monitoring the youth's grades, empowering youth to  perform his or her own informal skills assessment, locating preparation courses for GED, ACT, SAT, ASVAB and supporting the youth's participation and helping youth to  learn about college and scholarship opportunities-  71 percent of youth in care have earned GED or HighSchool Diploma and went on to the armed forces, college or jobs.
  • Created and trained staff with strong policy, procedures &guidelines that resulted in a reduction of operating cost, increase in volunteers, revenue and donations
Professional Experience
Hillel: The Foundation For Jewish Campus Life - Resident Counselor/ Houseparent
Philadelphia, PA, 10/2010 - Current


Founded in 1965,The Children's Village at Christian City offers life services, and a safe haven for children in crisis, ages 5- 17. Often, the children are victims of abuse, neglect and/or abandonment. The Children's Village at Christian City is committed  to minister to the needs of the children and their families by bringing about a healthy reunification.


Facilitated in the initial and ongoing assessments of residents placed at The Children's Village identifying current needs & skills & provides crisis intervention, youth development and life skills to residents.

Facilitated in case management completing and maintaining daily case notes, medication logs, and other priority documentation in order to stay in compliance with regulatory services.

Christian City Inc - Graceland Thrift Store Director
City, STATE, 07/2008 - 10/2010

Graceland Thrift Store, named for “Mama Grace” Duke a former houseparent, opened in 1984. Graceland Thrift Store is open to the public offering high-quality, gently-used household items, clothing, and furniture. All profits from Graceland Thrift Store help cover educational expenses for the children at Christian City Children's Village

Supervise the receipt and distribution of donated items, the collection of money from the sale of the donated items, and responsible for the accurate accounting for the deposit of money received from operations into the proper Christian City account. Provide input into the budgetary process for Graceland.Develops strategies to improve customer service, drive store sales, and increase profitability. Provides customer service by greeting customers, ensuring customer needs are met,complaints are resolved, and service is quick and efficient. Supervise the maintenance of buildings and grounds·. Supervise, direct, motivate, and mentor Graceland employees and volunteers. Organize the record keeping of volunteer and Home for Children time

Christian City Inc- Graceland Thrift Store - Assistant Director
City, STATE, 02/2003 - 07/2008

Delivered excellent customer service by greeting and assisting each customer; addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Maintained daily record of all transactions; worked closely with the district, addressed and corrected sales staff communication issues in a tactful and effective manner. Manager to formulate and build the store brand, addressed and corrected sales staff communication issues in a tactful and effective manner.

accounting, customer service, Director, mentoring, office, word, organizing, policies, public relations, sales, store management, supervisory
Community Service

Southwest Christian Church 2012- current

- lead small group bible study, lead worship

Living Waters Kingdom Church 2007- 2009

-Steered the church in the transformation from inward focus to a balance of “teaching and

reaching” Assisted the leadership team in creating a new governance model

Partnered with our worship pastor in planning Sunday morning worship services—striving for a

service that was creative, passionate, varied, focused on the idea of the passage, and engaged

the congregation on a journey from distraction to engagement.

  • travel - exploring countries and cultures
  • health
  • entrepreneurship
  • music- singing, playing the keyboard

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Resume Overview

School Attended

  • Point University

Job Titles Held:

  • Resident Counselor/ Houseparent
  • Graceland Thrift Store Director
  • Assistant Director


  • Bachelor of Science

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