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Resident Connection Coordinator Resume Example

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RESIDENT CONNECTION COORDINATOR
Summary

Accomplished professional bringing proven experience in resident connecting and operations and practices. Manages activities with good understanding of current needs and future goals. Offers excellent project management and team leadership abilities.

Hardworking, focused on completing work quickly to consistently exceed assignments. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

homeless for 8 years 85'-92

Recovering heroin addict for over 20 years.

Clean since 11-19-2012

Skills
  • Resident relations
  • Successful residency
  • Identify those residents at risk of losing their housing and intervene, mediate and support positive changes
  • Increase housing stability
  • Residential scouting
  • Residential customer service
  • Residential maintenance
Experience
Aeon | Minneapolis, MNResident Connection Coordinator05/2019 - Current

Support the Property Manager in achieving overall compliance of the property, processing and properly filing of the required information

-Support Successful Residency

-Increase housing Stability

-Identify with those at risk of losing their housing.

-Mediate, prevent evictions and support positive changes

-Create a thriving community

  • Maintained and updated files and records to support efficient operations.
  • Documented activities to maintain current tracking.
  • Filed records to keep system efficient and information organized.
  • Reviewed activities with residents regularly to identify opportunities for improvement.
  • Helped resolve problems by carefully collecting information and developing knowledgeable solutions.
  • Collaborated well with residents to carry out daily assignments and achieve team targets.
  • Managed communications between team members, and residents to keep operations efficient and successful.
Jimmy John's | Minneapolis, MNStore Manager06/2012 - 05/2019
  • Exemplified leadership and maintained company standards and protocols in all locations.
  • Recognized for excellence in building and motivating management and hourly teams.
  • Drove single-year sales growth of 2018, setting a new record company-wide.
  • Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.
  • Reversed a poor performing store by revising systems, processes, training programs, and personnel.
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
  • Supported back office procedures, including hiring and employment processes.
  • Monitored and adjusted staff schedules based on business requirements.
  • Resolved problems, provided open communication, and recommended discipline and terminations.
  • Set forward-thinking policies to meet business needs and boost team success.
  • Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.
  • Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive experiences.
  • Held team members responsible for reaching company objectives and processes.
  • Increased employee job satisfaction with hands-on, motivational approaches.
  • Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
Walgren Company | Chicago, ILExecutive Assistant02/1996 - 11/2012
  • Facilitated accurate schedule management and event coordination for senior leadership.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized microsoft to compile data gathered from various sources.
  • Created agendas and communication materials for team meetings.
  • Handled all delegated tasks.
Education and Training
Austin Area High | Chicago, ILHigh School Diploma06/1984
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Resume Overview

Companies Worked For:

  • Aeon
  • Jimmy John's
  • Walgren Company

School Attended

  • Austin Area High

Job Titles Held:

  • Resident Connection Coordinator
  • Store Manager
  • Executive Assistant

Degrees

  • High School Diploma

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