LiveCareer-Resume

resident community services coordinator resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Successful coordinator of community service resources to meet needs and expected demands of vulnerable local populations. Proficient in organizing program referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Training & Development
  • Analytical
  • Data management
  • Project planning
  • People skills
  • Working collaboratively
Education and Training
University Of Phoenix Phoenix, AZ, Expected in 04/2005 MBA : - GPA :
Arizona State University Tempe, AZ Expected in 08/2002 Bachelor of Arts : Sociology - GPA :
Experience
City Of Augusta Ga - Resident & Community Services Coordinator
Augusta, GA, 10/2019 - Current
  • Presented talks at community groups to promote organizational mission and programs.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Managed delivery of social services for [Number] [Type] residents in need of [Type] and [Type] assistance.
  • Researched grant opportunities and assisted [Job Title] with grant writing proposals.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Resolved problems and delivered solutions by collaborating with government funding entities, [Job title] and [Job title].
  • Advocated for placement of patients into community-based treatment settings
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Achieved cost-savings by developing functional solutions to [type] problems.
  • Collaborated with others to discuss new [Type] opportunities.
  • Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.
  • Collaborated with [Job title] to forecast optimal strategy based on sales and product profitability.
  • Leveraged industry trends and competitive analysis to improve marketing campaign performance.
  • Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
  • Uncovered new customer leads by creating marketing materials with [Software], including flyers and business cards.
  • Oversaw business communications and coordinated event promotion to increase brand awareness.
  • Updated web pages and social media profiles with engaging and current content.
  • Reported client activities from conventions and events to assist customer satisfaction.
  • Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
  • Developed template email responses to streamline client communication.
  • Created daily social media posts to create robust brand presence for [Company] on Twitter, Facebook and Instagram.
  • Gathered [Type] marketing reports and analysis documents for submission to [Job title].
  • Cultivated productive relationships with suppliers and maintained open communication.
  • Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
  • Stayed up to date on market trends, prices and vendor options.
  • Managed purchases, receipts and documentation of finished goods, materials, packaging and ingredients for submission in [Timeframe] reports.
  • Slashed costs more than $[Number] through [Task] and [Task].
  • Improved warehousing and inventory management operations, including optimal scheduling and organization of more than $[Amount] worth of [Product or Service] and [Product or Service].
  • Saved over $[Number] in [Timeframe] through comprehensive analysis, identification and targeting of critical procurement issues.
  • Generated [Number]% reductions in material expenses by improving tracking, supplier and vendor contracts.
  • Encompassed overall control of $[Amount] budget and [Number]-member team while directing purchases of $[Amount].
  • Managed yearly budget in excess of $[Amount] covering all company purchasing needs.
  • Negotiated new and existing agreements or statements of work of greatest complexity, including requests for information or requests for proposal and reverse auction generation and facilitation.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
Fooda - Employment Coordinator
Detroit, MI, 02/2018 - 09/2019
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
  • Employed skills in crisis intervention to help resolve difficult situations.
  • Coordinated alcohol and drug prevention programs to cultivate atmosphere focused on positive decision-making.
  • Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Leveraged [software] to input and compile data gathered from various sources.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Managed caseload of [Number] [Type] clients, assisted with [Task], and accurately documented [Type] work.
  • Created, implemented, and maintained [Type] budget by ascertaining and accounting for [Type] and [Type] expenses.
  • Drove [Type] event attendance by [Number]% while reducing overhead through delivery of effective marketing and outreach initiatives.
  • Coordinated and facilitated special events, including weddings and [Type] events.
Conduent / Xerox / Buck Consultants - Operations Associate
City, STATE, 12/2008 - 03/2015
  • Determined [Business Name] objectives by observing consumers, collecting feedback surveys and then analyzing information.
  • Streamlined operations and slashed costs to save $[Amount]+ while eliminating necessity of external vendors.
  • Created and updated [Type] spreadsheets detailing latest information regarding [Program].
  • Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
  • Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Motivated customer support team in [Timeframe] meetings to increase productivity and achieve [Timeframe] goals.
  • Managed [Number] employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
  • Trained contractors on monthly basis by developing and teaching processes and systems that increased customer satisfaction.
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Trained new employees on [Type] and [Type] processes to promote efficiency and productivity team-wide.
  • Negotiated with over [Number] vendors to expedite product shipments and backorders.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Handled escalated customer service concerns from [Job title]s and [Job title]s to preserve revenue streams from key customers.
  • Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Processed customer account changes using [Software].
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Managed complex and important vendor agreements and relationships across multiple commodities.

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Resume Overview

School Attended

  • University Of Phoenix
  • Arizona State University

Job Titles Held:

  • Resident & Community Services Coordinator
  • Employment Coordinator
  • Operations Associate

Degrees

  • MBA
  • Bachelor of Arts

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