Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in New Hampshire/Maine. Enthusiastic Resident Care Supervisor/Charge Nurse eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Assisted Living Industry. Adaptable medical professional demonstrating expertise and knowledge through years in healthcare roles. Committed to leading highly effective teams to provide exceptional resident care. Eager to fulfill a challenging new role in a Charge Nurse/ Supervisor capacity to apply my medical skills.

  • Training and mentoring
  • Seasoned in medical clinical procedures
  • Multidisciplinary team collaboration
  • Team Building
  • Staff Management
  • Hiring and recruitment
  • HIPAA Compliance
  • Scheduling
  • Dementia Knowledge
  • Medical Records Management
  • Infection Control
  • Patient Information Collection
  • Health Education
  • Patient Evaluation
  • Emotional Support
  • Long-Term Care
  • Leadership
Work History
Resident Care Supervisor, 06/2016 to Current
Kisco Senior Living, LlcAnaheim, CA,
  • Motivated and supervised 18 Charge Nurses and LNA/PCA in delivering quality resident care.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Direct day-to-day administrative and operational functions for 30-bed facility, providing guidance and leadership to over 18 employees.
  • Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Investigated and reported all incidents per facility policies.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Delegated tasks and provided leadership for 18 nurses and support personnel.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Confidently directed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Supervised staff of 2 registered nurses, 4 licensed practical nurses and 13 licensed nursing assistants/ personal care attendents.
  • Coordinated nursing care for patients and participated in patient and family education.
  • Oversees operations, including admissions and discharges and scheduling of nursing staff.
  • Directed day-to-day nursing and operational functions for 30-bed Assisted Living Facility, ensuring exceptional delivery of care when developing well-rounded nursing teams.
  • Interacted effectively with department managers to promptly correct problems and improve services.
  • Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
Charge Nurse, 01/2014 to 06/2016
Bradford ManorBradford, PA,
  • Managed various medications and treatments, which included oral, subcutaneous, and intramuscular injections.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Implemented quality patient care techniques to align with safety, health and organizational regulations.
  • Provided wound care and dressing changes routinely.
  • Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
  • Managed nasogastric, G and peg tubes.
  • Directed patient care activities and provided guidance and training to RNs, LPNs and residential advisors during shift while delegating assignments and providing treatment.
  • Documented all information in patients' electronic medical record, relaying information to supervisors and care providers to facilitate continuity of care.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising RN.
  • Documented medications administered and treatments and procedures performed on appropriate records to protect privacy and confidentiality of patient information.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
  • Oversaw daily rounds to assess patient conditions and distribute medications to patients.
  • Promoted patient independence by teaching self-care skills and explaining conditions and medications.
  • Assembled and used equipment such as catheters, oxygen suppliers to effectively manage patient care.
  • Delivered basic patient care and treatments, including taking temperature or blood pressure, dressing wounds, treating bedsores and catheterizations.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
Medical Assistant Supervisor, 06/1991 to 10/1994
Sea Mar Community Health CentersTulalip, WA,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Ordered and prepared reagents and supplies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained all prescribed laboratory testing.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Taught patients about medications, procedures and care plan instructions.
  • Prepared all weekly duties and schedules for all Medical assistant staff
  • Supervised the in house laboratory along with Lab Technician
  • Managed the day to day operations
  • OSHA committee Co-president: meetings, inspections and testing for new employees
Licensed Practical Nurse: Practical Nursing, Expected in 10/2013
Intercoast Career Institute - Van Nuys, CA,
Certified Medical Assistant: Medical Assistant, Expected in
Valley College of Medical And Dental Careers - Van Nuys, CA,
: Nursing Assistant, Expected in
Massabesic Community Education - Waterboro, ME,

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School Attended

  • Intercoast Career Institute
  • Valley College of Medical And Dental Careers
  • Massabesic Community Education

Job Titles Held:

  • Resident Care Supervisor
  • Charge Nurse
  • Medical Assistant Supervisor


  • Licensed Practical Nurse
  • Certified Medical Assistant

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