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resident care manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Empathetic Care Manager with years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams. Empathetic Care Manager with 10 plus years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams.

Skills
  • Patient care management
  • Admissions intake expertise
  • Clinical oversight
  • Staff leadership
  • Case assessments
  • Medical chart documentation
  • Vital sign monitoring
  • ADL support
  • Patient safety
  • Hospital coordination
  • Employee retention strategies
  • Census goals
  • Healthcare delivery
Experience
Resident Care Manager, 09/2021 to Current
Careage HealthcareRenton, WA,
  • Conducted routine evaluations of overall resident care within facility and enforced high standards of care.
  • Educated patients and families about procedures and care options.
  • Performed rounds to evaluate patient conditions and update care plans.
  • Oversaw floor employee performance, improvement planning and training.
  • Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
  • Communicated with patients with compassion while keeping medical information private.
  • Led and motivated 25 employees through supervision, training and coaching on duties and daily operational activities.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Admission Director, 10/2020 to 09/2021
Regency Care Of MorrisChambersburg, PA,
  • Helped patients with admissions process and adhered to state and federal laws.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Supervised day-to-day functions of admissions department.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive admission process.
Social Services Coordinator, 02/2013 to 02/2020
Unitedhealth Group Inc.Matthews, NC,
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
  • Assessed each resident's psychosocial needs.
Certified Medical Assistant, 10/2004 to 02/2013
Novant HealthCity, State,
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored vital signs during medication administration to quickly identify complications.
  • Assessed patient needs in response to medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Administered scheduled drugs, including oral,sublingual,rectal under direct supervision of licensed nurse.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Obtained, recorded and reported patient vital signs for medication administration.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education and Training
Associate of Science: Early Childhood Education, Expected in 05/1984
Pasadena City College - Pasadena, CA
GPA:

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Resume Overview

School Attended

  • Pasadena City College

Job Titles Held:

  • Resident Care Manager
  • Admission Director
  • Social Services Coordinator
  • Certified Medical Assistant

Degrees

  • Associate of Science

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