Seasoned Resident Care Director with 20 years of experience daily 42 care facility administration. Versed in program management and team leadership to maintain seamless operations. Coordinates schedules, monitors staff performance and develops improvement initiatives to benefit both staff and residents.
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Skills
Employee Work Scheduling
Budget Development
Financial Operations Oversight
Service Rates Establishment
In-service Programs
Decision Making
Verbal and Written Communication
Policy and Program Development
Process Implementation
Employee Performance Evaluations
Employee Training Program
Time Management
Employee Recruitment and Hiring
Employee Supervision
Facility Inspections
Medicare Compliance
Problem Resolution
Emergency Readiness
Human Resources Management
Facility Oversight
Patient Care Assessment
HIPAA Guidelines
Patient Advocacy
Compliance Advisory
Performance Monitoring
Clinical Staff Management
Education
Wellness ConcerptsGrottoes, VA, Expected in 2014 – –:Medication Aide - GPA:
Stonewall Jackson High SchoolQuicksburg, VA, Expected in 06/2001 – –High School Diploma: - GPA:
Work History
Milestone Retirement Communities - Resident Care Director Northglenn, CO, 09/2014 - 04/2021
Coordinated care with external agencies to best support resident needs.
Set and updated staff schedules, delegated assignments and monitored performance.
Audited charts and medication to check compliance.
Conducted admissions assessments to determine patient conditions and risk levels.
Ordered all pharmacy supplies and kept check on inventory levels.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Communicated with patients, ensuring that medical information was kept private.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Motivated and supervised 15 medication aides and direct care staff in delivering quality patient care.
Direct day-to-day administrative and operational functions for 42-bed facility, providing guidance and leadership to over 24 employees across more than 3 departments.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Alliance Home Health Care Services - Home Health Aide Hudsonville, MI, 01/2012 - 09/2014
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Provided mobility assistance such as walking and regular exercising.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Assisted disabled clients to support independence and well-being.
Followed nutritional plans to prepare optimal meals.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Provided transportation and appointments management.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Documented vital statistics and coordinated with health care providers.
The Mentor Network - Day Program Supervisor Framingham, MA, 07/2007 - 12/2012
Reviewed and updated time and attendance system records.
Coordinated visitations and tours for program facility.
Supervised completion of required and designated program documents such as specific diet protocols, community participation reports and attendance or utilization reports.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Discussed medical histories with patients in effort to provide most effective medical advice.
Successfully negotiated client contract renewals to create increased revenue.
Reviewed and evaluated test results to suggest care and treatment options.
Communicated with patients, ensuring that medical information was kept private.
Additional Information
Actively participated and completed the following:
New Regulation Training for ALF's
Person-Centered Administration
Team Building for Healthcare Professionals working with Older Adults
Phase II Training which included Mandatory training for ALF's Health and Safety Standards
Emerging Leader Development
Private Pay Assessment Instrument
A Positive Approach to care presented by Teepa Snow.
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