resident care coordinator resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

28 years of service in Long Term Care. dedicated to compassionate patient care. Excellent observation skills and attention to detail with high levels of patience and comprehensive, individualized patient care. Dedicated to compassionate and caring work. Patient Resident Care Coordinator with [28] years of experience in Elderly with Dementia . Stared in 1992 as a Certified Nursing Assistant, in 1996 became a rehab tech, in 1999 a Activity Director, where I went and received a certification for National Activity Professional. 2008 was ask to take a Admission & Marketing position. after 23 years of service, after 23 years of service, now Resident Care Coordinator. Willing and able to work high levels of stress and continue to deliver outstanding, passionate and accommodating care. Personable and energetic with a desire to cultivate patient relationships through deep communication. Hardworking and reliable with strong ability in Organizing, Offering Management Skills , Building Relationships and Computer knowledge.

  • Patient Care
  • Client relationship management
  • Clerical
  • Conflict resolution
  • Team management
  • Work ethic
  • Relationship building
  • Teambuilding
  • Basic math
  • Communication
  • HIPAA understanding
Resident Care Coordinator, 08/2019 - Current
Sylvan Crossings Stevens Point, WI,

Schedule Caregivers

Assist with Training for Montessori Method for our Memory Care.

  • Achieved cost-savings by developing functional solutions to overtime problems.
  • Contributed to development, planning and completion of project initiatives.
  • Answered several calls per days to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assist where needed.
Activity Director, 10/1999 - 08/2008
Vanguard Healthcare Services Church Hill, TN,
  • Maintained records of activities and analyzed feedback from participants.
  • Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for Signature Health Care.
  • Consulted with staff and other professionals to discuss activities.
  • Organized services such as transportation, event security, and catering.
  • Handled budgetary concerns, keeping all activities affordable.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Established, identified and assessed event goals and intended outcomes.
  • Diversified recreational offerings by building and overseeing activity schedule.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Promoted monthly events and activities to increase participation and revenue.
  • Oversaw event calendar and planning for [Location]-area projects.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Organized and lead variety of small and large group activities, including Christmas Choir , Family Thanksgiving for 135 residents. and One on One just talking having coffee, activities.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.Took Residents to Graceland & Carnivals ETC.
  • Advertised for upcoming events to promote engagement and involvement.
  • Attained facility targets, including revenue goals and member retention rates.
  • Helped participants enjoy activities while ensuring adherence to protocol.
Admissions/Marketing , -
Signature Health Care City, STATE,
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Captured new market share by optimizing business strategies and launching products to diversify offerings.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Worked with Staffs and Vendor's to coordinate marketing activities focused on successful promotion of Every Changing Field. .
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
Education and Training
National Certification: Activities , Expected in 10/1999
NCCAP - Gatlinburg, TN,
Status -
Certification For Certified Nursing Assistant : CNA Training , Expected in 05/1992
CNA Training - Waverly Tn,
Status -
: Montessori Method , Expected in
Jubilee House - Jubilee House ,
Status -
Activities and Honors

Was Champion 10 times with Signature Health Care of Erin in 2 different departments, activities & admissions/marketing.

Received OS Luton Emerald Award for outstanding community services.

Was Secretary for Houston County Chamber of Commerce.

Completed Leadership Houston County

Was lead in starting the Alzheimer's Memory Walk in Clarksville Tn.

President of Houston County Drug Alliance

  • Montessori Method Training - 2019
  • Certified Nursing Assistant
  • National Activity Certified Professional
  • Alzheimer's Training through The ALZ. Assoc.

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Resume Overview

School Attended

  • CNA Training
  • Jubilee House

Job Titles Held:

  • Resident Care Coordinator
  • Activity Director
  • Admissions/Marketing


  • National Certification
  • Certification For Certified Nursing Assistant

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