resident care assistant resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Position where my customer service skills and strong work habits will enable me to contribute to a growing company. Ambitious to learn new skills applicable in the organization. CAREER Four years in customer service experience as well as manual labor SUMMARY experience of two years. RELEVANT SKILLS CUSTOMER SERVICE & PRODUCTION
  • Answered calls from customers on behalf of CVS Pharmacy, and utilized interpersonal skills to fulfill their needs of customer satisfaction.
  • Ensured all customer problems were resolved effectively.
  • Coordinated banquets to meet customer requests for up to 300 people.
  • Served beverages to customers according to mixture standards of a variety of alcoholic and non-alcoholic beverages.
  • Efficiently managed my workload on a continuous production line to assure the proper completion of my duties.
  • Managed a crew of eight employees in an effort to maintain company standards and policies. COMMUNICATION & TECHNOLOGY
  • Communicated effectively with supervisors and coworkers in the workplace.
  • Ability to work on a team and/or individually with minimal supervision.
  • MS Word, MS Excel, MS PowerPoint, MS Outlook, Faxing, Copying, Scanning
  • Type 60 WPM
  • Copying
  • Faxing
  • MS Excel
  • MS Outlook
  • MS PowerPoint
  • MS Word
  • Scanning
  • Type 60 WPM
  • Product and service knowledge
  • Customer relations
  • Orientating and training
  • Project management abilities
03/2015 to Current Resident Care Assistant Berkshire Healthcare | Great Barrington, MA,
  • Provided personal nursing assistance in pre- and post-operative situations
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment
  • Helped patients eat to support healthy nutrition
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean
  • Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming
10/2014 to 08/2015 Customer Service Representative Harpercollins Publishers | Grand Rapids, MI,
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Maintained revenue streams by exhausting every option before offering refunds
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Reviewed customer data to assess current issues and determine potential solutions
02/2014 to 10/2014 Wait Staff & Bartender Carlisle Syntec, Inc. | Carlisle, PA,
  • Assisted other wait staff members in carrying plates to tables, seating customers and bringing beverages
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Prepared salads and desserts alongside kitchen staff to aid in high-traffic times and maintain efficiency
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Suggested additional items and offered samples of weekly promotional items to increase store sales
  • Greeted guests with friendliness and professionalism
  • Managed inventory of dining room products, including condiments, linens and flatware
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
02/2012 to 02/2014 Production Laborer Dover Corporation | Waukesha, WI,
  • Trained new employees on proper use of [Type] equipment to prevent accidents
  • Built and packaged products to complete daily work orders and exceed production goals
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward
  • Examined final products to check conformance with quality and design standards
12/2010 to 12/2011 Custodian Optivest Properties | Tustin, CA,
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches
  • Steam cleaned and shampooed carpets to prolong life of fibers and boost color
  • Disposed of trash, cleaned and organized class room areas and maintained supply inventory
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness
  • Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness
07/2008 to 02/2009 Assistant Manager Sonic Drive-In | City, STATE,
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Delegated daily tasks to team members to optimize team productivity
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Cultivated customer loyalty by training team members in industry-leading service standards
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Coached and mentored employees by delivering training, guidance and performance monitoring
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making
  • Evaluated employee performance and developed improvement plans
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
Education and Training
Expected in 2015 to to Resident Care Specialist | CNA Training Course, Longmount Colorado, GPA:
Expected in 2009 to 04/2009 to GED | , , GPA:

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Resume Overview

School Attended

  • CNA Training Course

Job Titles Held:

  • Resident Care Assistant
  • Customer Service Representative
  • Wait Staff & Bartender
  • Production Laborer
  • Custodian
  • Assistant Manager


  • Resident Care Specialist
  • GED

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