Resident Care Aide Resume Example

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RESIDENT CARE AIDE
Professional Summary
  • Resident Care Aid with 5 years experience in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care. Proved record of reliability and strong ability to establish rapport with patients, family and staff. Excellent communication skills and very organized. Skill Highlights Problem resolution abilityAccomplished in colostomy care Enthusiastic caregiverCPR/BLS certified STD counseling and care awarenessChart preparation/filing aptness Patient/family focusedTalent in obtaining/charting vital signs AED certificationPatient positioning understanding Wound cleaning/care abilityQualified in specimen collection/processing Abides by infection control standards Flow sheet charting skillfulness Feeding assistance specialist Adept in oxygen machine maintenance Accomplishments Resident Care Delivered compassionate care that exceeded facilities requirements. Successfully provided quality care to 80 of residents in the assisted living facility. Living Assistance Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed. OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations.
  • Skilled Customer Service Rep committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Core Qualifications
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient in customer account software
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Adaptive team player
  • Enthusiastic caregiver
  • Advanced Cardiac Life Support (ACLS) certification
  • STD counseling and care awareness
  • Practiced inpatient and outpatient caregiver
  • AED certification
  • Flow sheet charting skillfulness
  • Feeding assistance specialist
  • CPR/BLS certified
  • Drug administration trained
  • Talent in obtaining/charting vital signs
  • Patient positioning understanding
  • Qualified in specimen collection/processing
Experience
Resident Care Aide
July 2014 to November 2015
Company NameCity, State

Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.Evaluated patient care needs, prioritized treatment and maintained patient flow.Took and recorded patients' temperature, pulse and blood pressure.Provided quality nursing care in accordance with resident care policies and procedures.Worked as part of team to ensure proper care of body mechanics and safety of patient.Coordinated with doctors and registered nurses to develop care plans for patients.

Customer Service Rep
November 2014 to December 2014
Company NameCity, State

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Led the selection and implementation of a new phone system.Properly directed inbound calls in phone queues to improve call flow.

Resident Care Aide
January 2014 to July 2014
Company NameCity, State

Assisted physicians in focus studies on subject of prenatal care.Ensured efficacy of treatments through monitoring of treatment regimens.Provided treatment within scope of practice as defined by state law.Frequently commended for maintaining the safety, respect and dignity of residents.Ensured HIPAA compliance.Educated patients about their treatments.Maintained patient privacy and confidential patient information.Provided quality nursing care in accordance with resident care policies and procedures.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.Prepared specimens for analysis and established proper chronological priorities in testing.

Resident Care Aid
January 2012 to December 2012
Company NameCity, State

Supported patients with customized patient teaching tools.Assisted physicians in focus studies on subject of prenatal care.Frequently commended for maintaining the safety, respect and dignity of residents.Maintained patient privacy and confidential patient information.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.Prepared specimens for analysis and established proper chronological priorities in testing.

Education
Medical Assistant Degree : Medical Assistant, 2015Evertest UniversityCity, State, USA
Nursing Assistant : 2011Moore Mickens Education CenterCity, State, US
High School Diploma : 2010Zephyrhills High SchoolCity, StateGPA: GPA: 3.2GPA: 3.2
AHA Healthcare Provider CPR Certification
Skills
  • CPR
  • Organized
  • Fast learner
  • Focused
  • Motivation Driven

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Resume Overview

School Attended

  • Evertest University
  • Moore Mickens Education Center
  • Zephyrhills High School

Job Titles Held:

  • Resident Care Aide
  • Customer Service Rep
  • Resident Care Aid

Degrees

  • Medical Assistant Degree : Medical Assistant , 2015
    Nursing Assistant : 2011
    High School Diploma : 2010
    AHA Healthcare Provider CPR Certification

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