Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.Evaluated patient care needs, prioritized treatment and maintained patient flow.Took and recorded patients' temperature, pulse and blood pressure.Provided quality nursing care in accordance with resident care policies and procedures.Worked as part of team to ensure proper care of body mechanics and safety of patient.Coordinated with doctors and registered nurses to develop care plans for patients.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Led the selection and implementation of a new phone system.Properly directed inbound calls in phone queues to improve call flow.
Assisted physicians in focus studies on subject of prenatal care.Ensured efficacy of treatments through monitoring of treatment regimens.Provided treatment within scope of practice as defined by state law.Frequently commended for maintaining the safety, respect and dignity of residents.Ensured HIPAA compliance.Educated patients about their treatments.Maintained patient privacy and confidential patient information.Provided quality nursing care in accordance with resident care policies and procedures.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.Prepared specimens for analysis and established proper chronological priorities in testing.
Supported patients with customized patient teaching tools.Assisted physicians in focus studies on subject of prenatal care.Frequently commended for maintaining the safety, respect and dignity of residents.Maintained patient privacy and confidential patient information.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.Prepared specimens for analysis and established proper chronological priorities in testing.
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