Resident Assistant Resume Example
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RESIDENT ASSISTANT
Professional Summary
Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for a variety of customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Work History
Resident Assistant, 01/2016 to 10/2019Berkshire Healthcare, North Adams , MA
- Developed rapport to create safe and trusting environment for care.
- Led by example through mature behavior consistent with university regulations and rules.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Created and implemented social, educational and recreational programs for residents.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Encouraged community atmosphere by implementing educational and social programs.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Conducted tours, orientation and educational sessions for residents and families.
- Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored social media and online sources for industry trends.
Medical Technician, 02/2012 to 12/2016Centers For Specialty Care Group, Lake George , NY
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Documented vitals, behaviors and medications in client medical records.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Monitored and assisted residents with all medication.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Tax Consultant, 02/2011 to 06/2014Equifax, Sacramento , CA
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
Office Manager, 02/2009 to 07/2013Necco, Columbus , GA
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Completed bi-weekly payroll for 10 employees.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
- Prepared job sites for bank owned homes. figured out their work plans by measuring and marking different distances.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Education
High School Diploma, 06/2011
Montecito High School - City
Skills
- Professional speaking
- Case Management
- Self-confident
- Conflict resolution
- Time management
- Supportive
- Sales expertise
- Good listening skills
- Receiving support
- Recordkeeping strengths
- Data Entry
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Resume Strength
- Measurable results
Resume Overview
School Attended
- Montecito High School
Job Titles Held:
- Resident Assistant
- Medical Technician
- Tax Consultant
- Office Manager
Degrees
- High School Diploma , 06/2011
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