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Resident Assistant Resume Example

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RESIDENT ASSISTANT
Education and Training
06/2000Lake Forest High School － Lake Forest , Il High School Diploma
Summary

Committed Healthcare professional bringing [Number] years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution.

Resident Assistant with an outstanding ability to give and receive feedback. Excellent communication, management, leadership and motivational skills. Great organizational and decision-making skills. Dedicated to providing a safe and healthy educational environment for all residents.

Skills

• attention to detail and organization

• clear and effective communication

• empathy

• adaptability

• deep knowledge of a company's products or services

• flexibility

• team work

• critical thinking

• creativity

• Outstanding communication skills

• organization

•

  • CPR certified
  • Problem-solver
  • Effective planning
  • Ability to advise
  • Administrative support
  • Team building
  • Problem resolution
  • Organization
  • Insurance billing
  • First Aid/CPR
  • MS Office
  • Planning and coordination
  • Invoice generation
  • Team management
  • Assertive
Experience
Resident Assistant, 10/2018 － 12/2019CJE SeniorLife － Deerfield , IL
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Served as positive role model for diverse group of individuals.
  • Participated in meetings and training, including person and group development.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Delivered high-quality, geriatric care to private client.
  • Responded and assisted to needs of [Number] residents on wing.
  • Monitored clients' progress to report necessary changes.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Administered all necessary medications as directed by care plan.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Devised various programs for residents, including social, educational and recreational programs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Advised peers on personal, career and academic worries.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Developed and deepened relationships with residents and fellow staff.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Counseled [Number]+ residents at retirement community and assisted living facility, liaising between residents and community programs and organization.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Helped residents living with [Type] and [Type] conditions with personal needs.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and [Type].
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Led meetings every [Timeframe] to receive resident concerns and educate on changes to policies and procedures.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Care Manager, 02/2014 － 07/2018Sunrise Senior Living － Highland Park , IL
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Worked with supervisory medical staff to review cases and improve care.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Led physical therapy activities such as [Type] and [Type] to help patients regain range of motion, build muscle and heal injuries.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Assisted [Type] patients with [Task], closely monitoring conditions and safety.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Organized personal and professional calendars.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
Inbound Call Center Representative, 07/2008 － 10/2013Donhenys pool supplies － Kenosha , Wis
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Maintained accurate records of incoming calls in [Type] database using [Skill].
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Completed paperwork within established guidelines to document consumer requests.
  • Attended educational seminars and conferences to develop expertise and improve performance.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with managers to develop service improvement initiatives.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Excelled in exceeding daily credit card application goals.
  • Processed customer account changes.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Customer Service Representative, 07/2004 － 05/2007J.A.C cleaning services － Waukegan , Il
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
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Resume Overview

Companies Worked For:

  • CJE SeniorLife
  • Sunrise Senior Living
  • Donhenys pool supplies
  • J.A.C cleaning services

School Attended

  • Lake Forest High School

Job Titles Held:

  • Resident Assistant
  • Care Manager
  • Inbound Call Center Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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