Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dependable and extroverted Resident Assistant with 2 years' experience working on a college campus. Patient and calm, especially in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time-management skills. Also skilled in leadership and team building. Highly adept at coordinating student support and implementing conflict resolution strategies. Talented in critical thinking and problem-solving.

Diligent Hostess with several years of career work within fine dining establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

  • Issue Resolution
  • Call Answering and Routing
  • Event Chaperoning
  • Reporting and Documentation
  • Maintenance Requests
  • Emergency Response
  • Staff Training
  • Staff Communication
  • Policy Enforcement
  • Resident Supervision
  • Incident Reporting
  • Relationship Building
  • Active Listening
  • Food and Beverage Service
  • Cleaning and Sanitizing
  • Menu Recommendations
  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • Warm and Friendly
  • Able to Lift 30 Pounds
  • Menu Memorization and Presentation
  • Service-Oriented
  • Verbal and Written Communication
  • Special Requests and Substitutions
  • Dining Room Cleaning and Upkeep
  • Transactions and Cash Handling
  • Team Player
  • Conflict and Complaint Resolution
  • Reservations Management
  • Reliable and Responsible
  • Decision Making
  • To-Go Order Preparation
  • Team Leadership
  • Table Monitoring and Turnover
  • Multitasking and Prioritization
  • Flexible and Adaptable
  • Guest Greeting and Seating
  • Table Assignment Management
  • Personable and Friendly
  • Time Management and Prioritization
  • Warm and Welcoming
  • Active Listening and Communication
  • Creative Problem Solving
  • Self-Motivated
  • Wait List Management
  • Highly Organized
  • Reliable and Trustworthy
  • Customer-Oriented
  • Opening and Closing Procedures
  • DoorDash and UberEats
  • Cash and Transaction Handling
  • Drink Orders and Service
  • Mathematical calculations
Work History
Resident Assistant, 01/2021 to Current
John-Wesley Villas Of SavannahSavannah, GA,
  • Encouraged community atmosphere by implementing educational and social programs.
  • Promoted positive relations between residents and staff.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Created and implemented social, educational and recreational programs for residents.
  • Implemented and enforced university and campus housing policies.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports and maintenance requests.
  • Assisted residents in preparing for activity and social programs.
Restaurant Hostess, 08/2017 to Current
Hilton WorldwidePhoenix, AZ,
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Planned and executed (5-10)-guest parties by organizing menus, spaces and special requests.
Restaurant Waitress, 08/2017 to Current
Roosters Family RestaurantCity, STATE,
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
No Degree: Biology, Expected in
UWW - Whitewater, WI,
  • Dean's List [ Fall semester, 2019]
  • Dean's List [ Fall semester, 2020]
  • Dean's List [ Spring semester, 2021]
  • Continuing education in [Biology]
  • Continuing education in [Chemistry]
  • Continuing education in [Latinx]
  • Awarded [Funds for Wisconsin scholars grant]
  • Awarded [Wisconsin Grant]
High School Diploma: , Expected in 06/2019
Horlick High School - Racine, WI
Limited Working

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School Attended

  • UWW
  • Horlick High School

Job Titles Held:

  • Resident Assistant
  • Restaurant Hostess
  • Restaurant Waitress


  • No Degree
  • High School Diploma

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