LiveCareer-Resume

resident assistant resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Problem-solver
  • Public speaking
  • Mediation
  • Effective planning
  • CPR certified
  • Critical thinking
  • Friendly, positive attitude
  • Flexible schedule
  • Customer service
  • Problem resolution
  • Decision-making
  • Organization
  • Credit card payment processing
  • Clerical support
  • Process optimization
  • Customer relations
  • Call Center Operations
  • Conflict mediation
  • Technologically savvy
  • Courteous demeanor
  • Adaptive team player
  • Problem-solving abilities
  • High-energy attitude
Experience
06/2022 to 07/2022
Resident Assistant Century Park Associates Las Vegas, NV,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Managed administrative tasks, maintenance requests, room change process and incident reports.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Served as positive role model for diverse group of individuals.
  • Responded and assisted with diverse needs of residents on wing.
  • Transported residents to activities and meals.
  • Verified resident mealtime presence and checked on non-attending expected individuals.
  • Made beds daily and performed light housekeeping duties in resident apartments and common areas.
  • Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
  • Completed routine rounds, checking with residents to meet care needs.
  • Aided residents with ambulation or walker, cane and wheelchair use.
  • Maintained clean and sanitary living environment for residents.
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Administered and recorded medication distribution according to policy.
02/2021 to 02/2022
Direct Support Professional Pathpoint Lompoc, CA,
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Used approved crisis intervention techniques in emergency situations.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Assisted individuals in learning and developing new skills.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
03/2020 to 11/2020
Front Desk Receptionist Plymouth Harbor On Sarasota Bay Sarasota, FL,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Directed visitor security screening before allowing entry.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Reported suspicious individuals to supervisor.
  • Made travel arrangements and reservations.
04/2018 to 08/2019
Front Desk Receptionist Plymouth Harbor On Sarasota Bay Sarasota, FL,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Explained policies and procedures to visitors.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments and updated accounts to reflect balance changes.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education and Training
Expected in 07/2023 to to
Associate of Science: Administrative Medical Assistant
Ultimate Medical Academy - Clearwater - Clearwater, FL
GPA:
Expected in 06/2014 to to
High School Diploma:
North High School - Oshkosh, WI
GPA:

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • North High School

Job Titles Held:

  • Resident Assistant
  • Direct Support Professional
  • Front Desk Receptionist
  • Front Desk Receptionist

Degrees

  • Associate of Science
  • High School Diploma

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