resident assistant resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Resident Assistant with an outstanding ability to give and receive feedback. Excellent communication, management, leadership and motivational skills. Great organizational and decision-making skills. Dedicated to providing a safe and healthy educational environment for all residents.

Committed Healthcare professional bringing over 10 years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution.

  • Ethical standards
  • Ability to advise
  • Collaborator
  • CPR certified
  • Mediation
  • Policy reinforcement
  • Problem-solver
  • Effective planning
  • Assertive
  • Team building
  • First Aid/CPR
  • Relationship development
  • Communications
  • Invoice generation
  • Problem resolution
  • Customer service
  • Organization
  • Planning and coordination
08/2019 to 07/2020 Resident Assistant John-Wesley Villas Of Savannah | Savannah, GA,
  • Responded and assisted to needs of 25 residents on wing.
  • Devised various programs for residents, including social, educational and recreational programs.
  • Administered necessary medications as directed by care plan.
  • Delivered high-quality, geriatric care to private client.
  • Monitored and reported clients' progress.
  • Served as positive role model for diverse group of individuals.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Participated in meetings and training, including person and group development.
  • Advised peers on personal, career and academic worries.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and any hazardous equipment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Helped residents living with dementia and Alzheimer’s with personal needs.
04/2014 to 05/2019 Patient Care Technician Trinity Health Corporation | Newtown Square, PA,
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Supported nurses in daily patient care activities by taking vital signs, documenting patient observations, vitals and oxygen levels.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Used hospital devices, including hoyar lift and wheel chair devices to transport and lift patients.
  • Kept instruments and equipment clean and effectively sanitized.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Monitored and charted fluid intake and output to stay current on patient conditions.
  • Collected and labeled laboratory tubes and patients specimens to prepare for delivery to laboratory.
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
  • Responded to bell or light signal calls within maximum of 5 minutes to assist patients with needs.
11/2010 to 09/2013 Customer Service Representative Lincoln Property Company, Inc. | Maple Grove, MN,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Upheld privacy and security requirements established by osha regulatory agencies.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
Education and Training
Expected in 05/2003 to to High School Diploma | Pine Ridge High School, Deltona, FL GPA:

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Resume Overview

School Attended

  • Pine Ridge High School

Job Titles Held:

  • Resident Assistant
  • Patient Care Technician
  • Customer Service Representative


  • High School Diploma

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