resident assistant resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Talented Administrator and team leader offering four years of success in high-population environments. Strategic thinker with seven years proficiency. Offers proven ability to build effective teams and access plans. Committed to identifying and leveraging opportunities for growth. Associates Of Arts In Psychology.

  • Time management ability
  • Money handling
  • Active listening
  • Customer service
  • Listening skills
  • Excellent communication skills
  • Negotiations
  • Reliable and punctual
  • Dispute mediation
  • Retail loss prevention
  • Team player mentality
  • Results-oriented
  • Documentation and recordkeeping
  • Inventory management
  • Microsoft Suite competency
  • Strategic planning
  • Product Sales
  • Superb time management
  • Collaborator
  • Problem-solver
  • Ethical standards
  • Mediation
  • Policy reinforcement
  • Ability to advise
  • Effective planning
  • Technical support
  • Data entry
  • Documentation
  • Cash management
  • Records management
  • Budgeting
  • Staff supervision
  • Administrative support
  • Project management
  • Recordkeeping
  • Quality assurance
08/2018 to 12/2019
Resident Assistant St Clair County Community College Port Huron, MI,
  • Devised various programs for residents, including social, educational and recreational programs.
  • Assisted with resolving student conflicts and disputes.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Advised peers on personal, career and academic worries.
  • Participated in meetings and training, including person and group development.
  • Motivated students to become involved on campus.
  • Served as positive role model for diverse group of individuals.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Maintained student safety by ensuring all campus rules are followed.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and fire detection devices.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Developed and deepened relationships with residents and fellow staff.
  • Completed frequent resident welfare checks and coordinated with facility staff to ensure resident needs were met.
  • Helped residents living with Mental and Physical conditions with personal needs.
  • Engaged Residents in physical and mental activities to sustain quality of life.
  • Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
  • Responded and assisted to needs of residents on wing.
  • Monitored residents' progress to report necessary changes.
09/2017 to 08/2018
Desk Assistant Nbc Universal San Francisco, CA,
  • Pitched in to successfully monitor duities during employee vacations or absences to keep workflows running efficiently.
  • Received deliveries, immediately inspecting for damage or shortages.
  • Kept reception area, break area and conference room clean and orderly.
  • Assisted with administrative tasks, including filing, answering phones and monitoring the main floor .
  • Answered phone calls and emails, responding quickly to questions and inquiries, typically within moments.
  • Greeted guests warmly, providing positive first impression of company.
  • Placed calls for service and maintenance on office equipment.
  • Answered, screened and forwarded calls with efficiency and accuracy.
  • Sorted and distributed incoming mail to employees.
  • Contacted building maintenance with Resident-related requests.
  • Worked with Resident Life Supervisors and Resident Life Coordinators to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Provided property details to patrons, including dining areas, pool, classes and fitness center.
  • Answered phones, responded to resident inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response, dedicated assistance and delegation, improving guest retention.
  • Personally addressed and welcomed numerous guests to business per day, improving overall resident service and engagement.
  • Input resident data using logbook and made immediate updates to reflect room changes.
  • Secured guest valuables in main safe or individual boxes.
  • Personally addressed and welcomed Numerous guests to business per day, improving overall customer service and engagement.
  • Provided key administrative support to coworkers, taking on tasks during peak times.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed all front desk operations for busy high-volume complex.
  • Worked with Resident Assistants and Campus Security to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Provided property details to patrons, including dining areas, pool, classes and fitness center.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to resident inquiries and transferred calls to appropriate staff members.
05/2018 to 07/2018
Sales Associate Vince Holding Corp. Houston, TX,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas or more.
  • Prepared cash deposits with zero discrepancies.
  • Helped average of several hundred customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Expected in 12/2019
Associate of Arts: Psychology
South Georgia State College - Douglas, GA
Expected in 05/2017
High School Diploma:
Jeff Davis High School - Hazlehurst, GA
Additional Information
  • Seven years as a Co-Leader of a school band section, whom won many championships throughout its career.
  • Former Vice President of a popular college club where managed a budget, arranged weekly meetings, managed out of state trips, enforced attendance and advertisement.
  • Former Representative for South Georgia State College's Student Government Association, where meetings were held, campus wide issues tackled, and school budgeting was set. Frequently interacted with the highest position within the campus system.

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Resume Overview

School Attended

  • South Georgia State College
  • Jeff Davis High School

Job Titles Held:

  • Resident Assistant
  • Desk Assistant
  • Sales Associate


  • Associate of Arts
  • High School Diploma

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