Resident Assistant with an outstanding ability to give and receive feedback. Excellent communication, leadership and motivational skills. Great organizational and decision-making skills. Dedicated to providing a safe and healthy environment for all residents.
Skills
Problem-solver
Ethical standards
Policy reinforcement
Multitasking
Microsoft Office
Experience
Resident Assistant, 08/2020 to Current Arbor Company – Mount Laurel, NJ,
Responded and assisted to needs of residents on the wing.
Engaged client in physical and mental activities to sustain quality of life.
Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting and eating.
Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
Built relationships with patients through companionship and life enrichment activities to improve quality of life.
Reported on patient activities to charge person at end of shift to maintain continuity of care.
Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Communicated with residents, family members and other team members to provide updates and offer guidance.
Performed or assisted with ADLs, using care plans and flow sheets as a guide for personal hygiene, dressing, oral hygiene, nail care, toileting and other services.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Attended to patients in bed units, continuously checking on needs and maintaining high standards of patient care.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Retail Sales Associate, 11/2019 to 08/2020 Dk Security – Grand Rapids, MI,
Helped customers by answering questions and locating merchandise.
Built customer loyalty.
Managed cash register operations using POS system, including processing sales and returns.
Adhered to all company initiatives and achieved established goals for each.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Answered questions about current promotions and resolved issues according to store policies.
Completed all assigned training to stay updated on important policies and procedures.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Fast Food Team Member, 02/2018 to 10/2019 Rock Strategic – Tyler, TX,
Reviewed contents on food trays to check receiving complete order.
Suggested additional menu items, beverages and desserts to increase sales.
Recorded customer orders and communicated clearly to confirm each order.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Verified orders and bagged items for easy transport.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Completed side work tasks, including restocking condiments and cleaning refrigerators.
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