Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Resident Assistant with an outstanding ability to give and receive feedback. Excellent communication, leadership and motivational skills. Great organizational and decision-making skills. Dedicated to providing a safe and healthy environment for all residents.

  • Problem-solver
  • Ethical standards
  • Policy reinforcement
  • Multitasking
  • Microsoft Office
Resident Assistant, 08/2020 to Current
Arbor CompanyMount Laurel, NJ,
  • Responded and assisted to needs of residents on the wing.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting and eating.
  • Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
  • Built relationships with patients through companionship and life enrichment activities to improve quality of life.
  • Reported on patient activities to charge person at end of shift to maintain continuity of care.
  • Helped residents maintain neat, orderly and comfortable room by making beds and assisting with cleaning and organization.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Communicated with residents, family members and other team members to provide updates and offer guidance.
  • Performed or assisted with ADLs, using care plans and flow sheets as a guide for personal hygiene, dressing, oral hygiene, nail care, toileting and other services.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Attended to patients in bed units, continuously checking on needs and maintaining high standards of patient care.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
Retail Sales Associate, 11/2019 to 08/2020
Dk SecurityGrand Rapids, MI,

Helped customers by answering questions and locating merchandise.

  • Built customer loyalty.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Adhered to all company initiatives and achieved established goals for each.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Fast Food Team Member, 02/2018 to 10/2019
Rock StrategicTyler, TX,
  • Reviewed contents on food trays to check receiving complete order.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Verified orders and bagged items for easy transport.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Followed all company safety standards.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Effectively worked with teammates and openly invited coaching from management team.
Education and Training
High School Diploma: , Expected in 05/2012
Larry A. Ryle High School - Union, KY

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School Attended

  • Larry A. Ryle High School

Job Titles Held:

  • Resident Assistant
  • Retail Sales Associate
  • Fast Food Team Member


  • High School Diploma

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