Resident Assistant with an outstanding ability to give and receive feedback. Excellent communication, management, leadership and motivational skills. Great organizational and decision-making skills. Dedicated to providing a safe and healthy and stable environment for all residents.
Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Excellent leadership, communication and interpersonal skills
Strong organizational and multitasking skills
Matured in taking sound judgment and taking ethical decisions
Good with computer and problem-solving
Excellent ability to communicate effectively with families, residents, vendors, staff and general public
Compassionate and yearning to help residents in recovery prowess
Great attention to details and conflict resolution skills
Knowledge of offering CPR and basic first-aid techniques
Respond to emergencies on the floor and enforce safety polices
Great observation skills
Ability to listen and empathize with a wide variety of personalities.
October 2019 to Current
Abstinent Living At The Turning PointWashington , PAResident Assistant
Served as positive role model for diverse group of individuals.
Administered all necessary medications as directed by care plan.
Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
Managed administrative tasks, including maintenance requests, room change process and incident reports.
Participated in meetings and training, including person and group development.
Responded and assisted to needs of 24 residents on wing.
Worked to improve patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment to promote client happiness and safety.
Engaged client in physical and mental activities to sustain quality of life.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
Develop, establish, and maintain a positive and safe living environment for the residents.
Work with other resident assistants to develop and maintain a successful recovery community.
Enforcing resident regulations
Penalizing inappropriate behavior.
Helping residents overcome any difficulties.
Mediated and provided conflict resolution in a professional and timely manner.
Mediated conflicts between residents.
Prepare and conduct groups to help promote recovery.
Confronted resident misconduct with appropriate advisory and followed up with residents afterward in order to help the resident better understand their actions.
Provided guidance and accountability.
Demonstrated leadership, organizational, and time management skills.
Provided random drug screens to residents and room searches.
August 2019 to Current
Bob EvansWashington , PAServer
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Promoted desserts, appetizers and specialty drinks.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
April 2019 to August 2019
Dunkin' DonutsWashington , PACrew Member
Protected customers by regularly cleaning and sanitizing workareas and equipment.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Memorized official and off-menu preparations to serve all customer beverage desires.
Listened to customer desires and needs to recommend optimal products.
Educated customers on beverage menu items and provided samples of daily brews.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained highest standards of conduct and service to support company reputation.
Education and Training
PA Cyber Midland, PA GED
Butler County Community College Butler, PASome College (No Degree)
Penn Commercial Business/Technical School Washington, PARecovery Management Certification
Completed professional development in recovery management as a certified recovery specialis.
Assist participants in gaining access to needed resources in the community, by assisting them in overcoming barriers, and helping bridge gaps between their needs and available resources.
The Recovery Specialist will serve as a role model, mentor, advocate and motivator to recovering individuals in order to help prevent relapse and promote long-term recovery.
Will demonstrate an ability to share personal recovery experiences and to develop authentic peer- to-peer relationships.