resident advisor resume example with 11 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I consistently demonstrate the ability to ensure the highest levels of accuracy and pay close attention to detail: resulting in positive outcomes on a consistent basis. Moreover, as a compassionate individual, I always adhere to exacting standards with respect to my work ethic on both a personal and professional basis.

Supported by my superior record keeping, data entry, exceptional phone and verbal etiquette and attention to detail capabilities, I excel at executing exceptional customer service, Client/Patient relationship and performing day-to-day operations. Furthermore, I consistently earn praise for my superb time management, typing and organization skills, including my ability to forge connections across a wide array of cultures and personalities.

  • EMR, MS Word, Excel Experience
  • Medical Terminology
  • Organization and Efficiency
  • Office Equipment Operations
  • Attention to Detail
  • Data Entry and Database Software
  • Multitasking and Prioritization
  • Office Administration
  • Outstanding Written and Verbal Communication Skills
  • Professional Phone Etiquette
  • HIPPA Compliance
  • Adaptability
Education and Training
Montgomery Community College Conroe, TX, Expected in 05/2001 Associates Degree : LVN- Nursing - GPA :
Montgomery High School Montgomery, TX, Expected in 05/1996 High School Diploma : - GPA :
The Menninger Clinic - Resident Advisor
Houston, TX, 03/2017 - 03/2019
  • Perform resident registration, by capturing relevant information to ensure accurate record.
  • Offered supportive services that include applying for jobs, houses, health care and protective orders.
  • Conducted shelter orientation with in 24 hrs of the residents entry into shelter.
  • Responded to crisis hotline situations quickly to maintain calm and immediately determine level of assistance needed.
  • Maintain and manage confidential information pertaining to resident.
  • Provided transportation and accompanied residents to shopping areas or appointments
  • Offered life skills to client and families such as parenting skills, cooking and cleaning.
  • Developed safety plans for resident and family while assessing for immediate danger.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Completed reports, paperwork and documentation accurately and on time.
Ottobock - Patient Services Coordinator
Hanover, PA, 06/2016 - 02/2017
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • One on one care for patients, setting patients up on CPAP equipment
  • Responsible for patient check in/out, as well verifying patient insurance, processing payments and obtaining photo id
  • Facilitated daily administrative functions, including customer service, patient scheduling, follow up calls, and inventory management
  • Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Shelby County School District - Special Education Assistant
Memphis, TN, 09/2014 - 01/2016
  • Organized classroom materials to help prepare for daily instructions & activities.
  • Completed running records to assist teachers in determining students reading level.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
  • Provided special attention to individuals needing extra academic or behavioral guidance during classes.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Maintained consistent and timely contact with parents about student behavior and upcoming events.
  • Encouraged student empathy of others to build confidence and improve self-image.
  • Maintained attendance records and documented class activity.
Fairview Health Services - Outpatient Coder
Fridley, MN, 09/2007 - 01/2016
  • Research diagnosis/procedure coding for physicians on outpatient ER, laboratory, radiology medical charts
  • Carefully coded outpatient diagnoses and examined for accuracy and completeness according to services rendered
  • Contacted medical staff in the absence of the required documents, completion of the medical record on query for clarification of documentation
  • Reviewed average of 10-30 medical records daily and a average of 800-950 records monthly with few errors.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Quickly responded to staff and client inquiries regarding CPT codes.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Worked with very minimal supervision.

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Resume Overview

School Attended

  • Montgomery Community College
  • Montgomery High School

Job Titles Held:

  • Resident Advisor
  • Patient Services Coordinator
  • Special Education Assistant
  • Outpatient Coder


  • Associates Degree
  • High School Diploma

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