Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills. Diligent Resident Advisor proficient in campus procedures, safety standards and emergency response. Energetic, motivated and thorough with excellent conflict resolution and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Reporting and Documentation
  • Counseling Program Development
  • Issue Resolution
  • Team Supervision
  • First Aid and CPR
  • Supply and Inventory Management
  • Mental Health Disorders
  • Staff Training
  • Staff Meeting Coordination
  • Case Planning
  • Relationship Building
  • Life Skills Development
  • Crisis Prevention Intervention
  • Crisis Counseling
  • Emotional Support
  • Dementia Care
  • Personal Care Assistance
  • Verbal and Written Communication
  • Progress Documentation
  • Care Plan Management
  • Health Issue Identification
  • Crisis Management
  • Microsoft Office
  • Daily Living Skills Instruction
  • Community Meetings
  • Active Listening
  • Resident Supervision
  • Safety Standards and Compliance
  • Behavioral Intervention Plans
  • Group Activities
  • Communication Clarity
  • Self Motivated, initiative, high level of energy.
  • Tolerant and flexible to different situations.
  • Leadership communication skills,
  • Team Player
  • Adaptability
  • Planning and organizing
  • Creative
  • Ability to make an impact
Work History
Resident Advisor, 05/2018 - Current
Geo Group Inc. Ester, AK,
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Guided students to integrate into both academic and social communities on campus.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Enforced policies and safety standards through building and room rounds.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Liaised between community programs and residents and counseled 4 community and assisted living residents
Clubhouse Employee, 03/2017 - Current
Ascension (System Office) Shorewood, WI,

Provide individual and group support to the members of the Clubhouse.

Through assessments and development of action plan goals, work in partnership with Clubhouse members to improve life skills and self - determination within the established work areas of the clubhouse as well as in social and community activities.

Mentor and guides members to develop effective life management skills and skills needed for communal living.

Lead and engage members in all unit activities and projects to develop interactive skills and the ability to plan, lead, work with others and achieve goals.

Encourage members to assume leadership roles in the unit.

Work side by side with members as a colleagues.

Guide members to perform life skills such as maintaining a bank account and medication management.

Help plan, organize and participate in special Clubhouse events as required,

Transport members in company vehicle.

Budgeting and meal plan for all clubhouse.

  • Assisted in proper processing of up to 8] bookings monthly, encompassing multiple representatives
  • Advised regarding delays and special circumstances
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Oversaw automated tracking and documentation of data, client correspondence and office operations
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
  • Managed event calendar and recommended adjustments based on demand
  • Increased customer service success rates by quickly resolving issues
  • Ordered and distributed office supplies while adhering to fixed office budget
  • Followed detailed directions from management to complete daily paperwork and computer data entry
  • Maintained clean reception area to promote positive, professional environment for clients
Behavioral Health Technician, 06/2016 - Current
First Atlantic Health Care Freeport, ME,
  • Facilitated on-site activities, support groups and outings for clients.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Conducted client rounds to check on residents.
  • Taught clients how to complete basic household chores and prepare food.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Assisted and counseled 4 patients daily
Activities Director, 11/2019 - 08/2020
Tuskawilla Rehabilitation City, STATE,
  • Scheduled movies, entertainment and other special events.
  • Engaged residents through events, small groups and personal attention.
  • Coordinated off-site activities and accompanied residents throughout excursions.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Documented preferences and helped develop relevant activities.
  • Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
  • Maintained master calendar and relevant records.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Planned, implemented and evaluated activities for Tuskawilla Nursing and Rehabilitation Center
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Created and delivered recreational programs for small and large groups of residents.
  • Planned, implemented and evaluated activities for Tuskawilla Nursing and Rehabilitation Center.
  • Planned, implemented and evaluated activities for residents.
  • Stretched minimum annual budget of $8000 to cover planned activities through creative use of resources.
No Degree: Certified Medical Assistant , Expected in
Lighthouse Medical Academy - Altamonte Springs, FL,
Master of Science: Psychology, Expected in 01/2024
Ashworth College - Norcross, GA
Certificate : Social Services Assistant: Substance Abuse, Expected in 05/2020
Ashworth College - Norcross, GA

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Resume Overview

School Attended

  • Lighthouse Medical Academy
  • Ashworth College
  • Ashworth College

Job Titles Held:

  • Resident Advisor
  • Clubhouse Employee
  • Behavioral Health Technician
  • Activities Director


  • No Degree
  • Master of Science
  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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