Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Administration professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Bilingual, Fluent in English and Spanish
Skills
PC proficient
Microsoft
Memo preparation
Data entry documentation
Mail management
Sensitive material handling
Technologically savvy
Document retrieval
Bilingual (Spanish) skills
File and data retrieval systems
Confidential document control
Self-starter
Credit checks
Administrative operations
Dedicated team player
Meeting logs management
Problem resolution
Professional and polished presentation
Data evaluation
Multi-line phone systems
Professional and mature
Organization and efficiency
Data entry
Bookkeeping
Staff motivation
Multitasking and prioritization
Ease with Computers and Technology
Office Equipment Operation
Document and File Management
Multi-Line Telephone Systems
Confidentiality and Data Protection
Appointment Coordination
Supply Inventory Control
Multitasking and Time Management
Strong Organizational Skills
Resource Coordination and Allocation
Database and Client Management Systems
Document Sorting
Employee Communications
Administrative and Clerical Support
Reception Duties
Highly Efficient and Productive
Administrative Procedures
Bilingual in Spanish and English
Sensitive Material Handling
Directory Maintenance
Calendar Preparation
Directing Callers
Work History
09/2021 to Current
Resident AdvisorJackson Laboratory – Bar Harbor, ME,
Enforced policies and safety standards through building and room rounds.
Promoted positive relations between residents and staff.
Solved grievances and complaints by collaborating with residents.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
10/2017 to 07/2021
Direct Support ProfessionalChariton Valley Association – Kirksville, MO,
Assisted disabled clients to support independence and well-being.
Maintained clean, safe and well-organized patient environment.
Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Supervised daily activities and provided assistance to staff.
Developed rapport to create safe and trusting environment for care.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Provided compassionate and patient-focused care to cultivate well-being.
Monitored clients' overall health and well-being and noted significant changes.
Completed regular check-ins and progress report for each client.
Recorded status and duties completed in logbooks for management.
Entrusted to handle confidential and sensitive situations in professional matter.
Maintained entire family's schedule and organized events.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Conducted and initialized background checks for potential tenants.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Managed building access by supplying key cards to employees and visitors.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
11/2016 to 04/2017
Customer Service RepresentativeProampac – Tulsa, OK,
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
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