Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Administration professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Bilingual, Fluent in English and Spanish

  • PC proficient
  • Microsoft
  • Memo preparation
  • Data entry documentation
  • Mail management
  • Sensitive material handling
  • Technologically savvy
  • Document retrieval
  • Bilingual (Spanish) skills
  • File and data retrieval systems
  • Confidential document control
  • Self-starter
  • Credit checks
  • Administrative operations
  • Dedicated team player
  • Meeting logs management
  • Problem resolution
  • Professional and polished presentation
  • Data evaluation
  • Multi-line phone systems
  • Professional and mature
  • Organization and efficiency
  • Data entry
  • Bookkeeping
  • Staff motivation
  • Multitasking and prioritization
  • Ease with Computers and Technology
  • Office Equipment Operation
  • Document and File Management
  • Multi-Line Telephone Systems
  • Confidentiality and Data Protection
  • Appointment Coordination
  • Supply Inventory Control
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Resource Coordination and Allocation
  • Database and Client Management Systems
  • Document Sorting
  • Employee Communications
  • Administrative and Clerical Support
  • Reception Duties
  • Highly Efficient and Productive
  • Administrative Procedures
  • Bilingual in Spanish and English
  • Sensitive Material Handling
  • Directory Maintenance
  • Calendar Preparation
  • Directing Callers
Work History
09/2021 to Current
Resident Advisor Jackson Laboratory Bar Harbor, ME,
  • Enforced policies and safety standards through building and room rounds.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
10/2017 to 07/2021
Direct Support Professional Chariton Valley Association Kirksville, MO,
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained entire family's schedule and organized events.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
06/2017 to 11/2019
Administrative Assistant Nokia Virtual Office Oklahoma, OK,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Conducted and initialized background checks for potential tenants.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Managed building access by supplying key cards to employees and visitors.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
11/2016 to 04/2017
Customer Service Representative Proampac Tulsa, OK,
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Expected in
Associate of Science: Psychology
Indian River State College - Stuart, FL,
Native or Bilingual

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  • Indian River State College

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  • Associate of Science

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