residences liaison resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

A self-starter and a quick learner, versatile skill set with experience in customer service, sales, and written and oral communication. Recognized skills in mentoring and mediating, between employees, and in leading team projects. Searching to grow within a high level luxury hospitality environment.

  • Solutions development
  • Activity planning
  • High-pressure environments
  • VIP services
  • Dining reservations
  • Hospitality
  • Self directed
  • Multitasking
  • bilingual
  • High-energy attitude
  • strong problem solver
  • Decision-making
  • Social media networking
  • lightspeed
  • Building link
  • Orion
  • Ms Shift
  • Empower GXP
  • Alice
  • Vision
  • Press Reader
  • Microsoft Office Proficiency
  • Outlook
  • Document control
  • Calendar Management
  • Administrative duties
  • Back office operations
  • Program file distribution
  • Professional networking
Education and Training
Miami Senior High School Miami, FL Expected in 01/2010 High School Diploma : - GPA :
Marriott International - Residences Liaison
Palmdale, CA, 02/2021 - Current
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Served as central point of contact for all outside vendors needing to gain access to the building
  • Collaborated and spoke with entities both inside and outside of the business.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated appointments, meetings and conferences.
  • Responded effectively to sensitive inquiries or complaints.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Reviewed accounts to determine payment plan compliance.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Teamed up with various groups to optimize understanding of business and challenges.
  • Patrolled beach to monitor guest activities and enforce rules and regulations.
  • Inspected each Arrival room to ensure they meet brand standard.
  • Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
  • Maintained business cleanliness protocols by inspecting guest rooms.
  • Assisted guests with requests by communicating with other team members.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Worked with other engineers to respond to requests for product improvements and quality concerns.
  • Used complex problem-solving techniques requiring regular use of ingenuity and creativity.
St. Joe Company - Residences Concierge
Santa Rosa Beach, FL, 07/2018 - Current
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Assisted in arranging for restaurant reservations and limousines upon guest request.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.
  • Answered guest questions regarding local area, facilities and amenities.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Arranged wake-up calls, dry cleaning and pet care as requested by Resident.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Placed orders for and picked up flowers for guests.
  • Acknowledge Residents to make conversation, answer questions or to respond to complaints.
  • Offered guests beverages and refreshments upon check-in.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Arranged special occasion surprises prior to Resident or hotel guest arrivals.
W South Beach Hotel - Banquet Server
City, STATE, 02/2016 - Current
  • Successfully assisted in events ranging from 50-450 guest, and performed all the basic functions of necessary such as event set-up
  • Assist in serving, table setup, and table clearing in readiness for the next course
  • Provided detailed information of menu items
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Prepared serving and appetizer trays and set tables in setup for events.
City, STATE, 02/2016 - 07/2018
  • Presented the highest levels of customer service throughout any case or situation presented
  • Handled an extremely high volume of 100+ calls per day
  • Processed up to 15 or more guest request for wake up calls daily and 50+ guest requests per day
  • Advised guest of any message (e.g., voicemail,packages, mail, faxes) received for them, and send to room if required
  • Fully proficient in Lightspeed, Empower, Microsoft Office and other software along with various office equipment within an office environment
  • Worked in conjunction to Whatever/Whenever Agents, Welcome ambassadors, and other hotel staff to provide prompt, excellent and timely customer service
  • Provided accurate information to all guest inquiries
  • Taking leadership organizing above and beyond wow moments experience for our guest
  • Meticulous in paperwork and strong attention to detail
  • Maintained a high volume workload independently
  • Responsible in taking guest food & beverage orders, as well communicate with in-room dining servers
  • Respond to all guest queries regarding menu items and beverages
  • Coordinate with Room Service server & Minibar Attendant
  • Promptly handle guest queries, complaints and all issues in a professional manner,
  • Be knowledgeable of all services, facilities and products offered by the hotel
  • Exceptional multitasking skills
  • Coordinate with engineering and housekeeping staff to resolve guest complaints or service needs.

2019 Award Of Excellence

  • Property of the year
  • Employee engagement highest overall
  • Best practice award for innovation

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Resume Overview

School Attended

  • Miami Senior High School

Job Titles Held:

  • Residences Liaison
  • Residences Concierge
  • Banquet Server


  • High School Diploma

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