reservations supervisor resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Exceptional customer service Exceptional communicator Sales reports and correspondence Conflict resolution Sales experience Reliable Staff motivation and training
Highlights
Brand management
Marketing and advertising
Excellent multitasking skills
Proficient in Microsoft Office
Strong inbound/outbound phone skills
Able to handle stressful situations
Accomplishments
Experience
Reservations Supervisor, 08/2016 - 04/2016 Enchantment Resort – Scottsdale, AZ, United States
promoted from reservations position within 6 months) Coordinate and communicate with Owners, Guests, Vendors, Housekeeping, and Maintenance Respond to all reservation communication received by email, phone, and in person Assist guests and owners with any reservation and property issues Train new reservation agents and provide support for other reservationists Evaluated & interviewed new and existing reservationists Initiate reservation process improvements Scheduling the staff Created reservations contests and motivating reservations staff Responsible for updating and documenting all reservation procedures Provide property rent ability feedback to increase rentals for all properties Help to improve upsell throughout reservation department Copy, file and provide office administration support Billing inventory items to owners Perform house ware inspections and walkthroughs of units as needed Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Recommended top dining and entertainment options for guests in the Destin area.
Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Served as public relations representative for the company Attended local Chamber of Commerce events and BNI meetings representing the company Directed the daily activities of the 4-member Reservations team Assisted with Social Media marketing, as well as advertising properties on such websites as VRBO, HomeAway, Flipkey, etc.
Sales Associate, 09/2016 - 02/2016 – , GA, United States
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Inventory stock and requisition new stock.
Clean shelves, counters, and tables.
Help customers try on or fit merchandise.
Bag or package purchases, and wrap gifts.
Front desk, 03/2016 - 08/2016 Intralinks – Danville, CA, United States
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Arrange tours, taxis, or restaurant reservations for customers.
Date-stamp, sort, and rack incoming mail and messages.
Front desk, 09/2016 - 03/2016 Hand & Stone – , FL, United States
Greet the guests, answer the phone calls, resolve problems.
Education
School # 19, Tiraspol, Republic of Moldova, graduated.
*Tiraspol State University, Tiraspol, Republic of Moldova:
Completed coursework towards Linguistics: , Expected in - - , GPA: Status -
GED Diploma: , Expected in - - , GPA: Status -
AS Degree: , Expected in - - , GPA: Status -
Business Administration in NWFSC.
*2-15 Florida Life, Health and Annuities License
*Certified as a tax preparer in State of Florida
*Nevada Timeshare License: , Expected in - - , GPA: Status -
Affiliations
Skills
advertising, Billing, Brand management, Business Administration, credit, make change, email, Inventory, marketing, meetings, mail, money, Microsoft Office, multitasking, office administration, public relations, sales, Scheduling, tables, tax preparer, telephone, phone skills, telephone etiquette, telephones, phone, websites
Additional Information
Awards and Promotions:
*Earned Employee of the Month Award at Residence INN Marriott in October, 2012.
*Earned "Spirit to Serve Award" for outstanding customer service and satisfaction during employment ant Residence Inn by Marriott
*Promoted from line reservationist to reservations supervisor within 6 months
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Resume Overview
School Attended
Job Titles Held:
Reservations Supervisor
Sales Associate
Front desk
Front desk
Degrees
School # 19, Tiraspol, Republic of Moldova, graduated.
*Tiraspol State University, Tiraspol, Republic of Moldova:
Completed coursework towards Linguistics
GED Diploma
AS Degree
Business Administration in NWFSC.
*2-15 Florida Life, Health and Annuities License
*Certified as a tax preparer in State of Florida
*Nevada Timeshare License