Driven, personable client service specialist with over 10 years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.
Skills
Excellent work ethic and time management
Multitasking abilities
Clerical
Self-Motivated
Attention to Detail
Community Engagement
Excellent Communication
Clerical Support
Upbeat and Positive Personality
Microsoft Office
Organized
Work Planning and Organization
Efficient Data Entry
Data Transcription
Advanced Excel Spreadsheet Functions
Service Promotions
Customer Reservations
Service Quality
Education
Regent University & Rwanda Business Development CenterRwanda Kigali/ Canada Certificate, Expected in 2014 – –Business Entrepreneurship Training: - GPA:
United Media Consultants And TrainersUganda Kampala , Expected in 12/2012 – –Diploma :Mass Communication - GPA:
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities. Maintaining 95% score rating.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Prepare customer invoices, accept payments and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.
Provided customers with information about availability and pricing.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Handle billing information over phone with discretion and integrity.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Handle and document invoicing for travel services and associated feels.
Resolve financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
Maintain proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Organize memorable and exquisite travel itineraries and vacations.
Maintain consistent record of completing projects in accordance with schedule and budget requirements.
Enhanced recordkeeping and documentation.
Handle sensitive information with professionalism and discretion.
Organized trips for individual, family and business travelers
Tracked approved and unapproved invoicing to produce critical month-end metrics
Worked closely with clients to understand unique needs and meet specific travel desires
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School Attended
Regent University & Rwanda Business Development Center
