(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Driven, personable client service specialist with over 10 years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.

  • Excellent work ethic and time management
  • Multitasking abilities
  • Clerical
  • Self-Motivated
  • Attention to Detail
  • Community Engagement
  • Excellent Communication
  • Clerical Support
  • Upbeat and Positive Personality
  • Microsoft Office
  • Organized
  • Work Planning and Organization
  • Efficient Data Entry
  • Data Transcription
  • Advanced Excel Spreadsheet Functions
  • Service Promotions
  • Customer Reservations
  • Service Quality
Regent University & Rwanda Business Development Center Rwanda Kigali/ Canada Certificate, Expected in 2014 Business Entrepreneurship Training : - GPA :
United Media Consultants And Trainers Uganda Kampala , Expected in 12/2012 Diploma : Mass Communication - GPA :
Work History
Iconma, L.L.C. - Data Entry Clerk
, , Thousand Oaks, CA 10/2022 - 11/2022
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Located and corrected data entry errors and reported to management.
Crystal Springs Resort - Reservations Sales Agent
, , Ventura, CA 09/2019 - 09/2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities. Maintaining 95% score rating.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Prepare customer invoices, accept payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Handle billing information over phone with discretion and integrity.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Tulip Cremation - Advertising Sales Manager
, , 08/2016 - 08/2018
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Create and present media and advertising packages to prospective customers.
  • Conduct market research to attract clients in new territories.
  • Research and customize service proposals for clients to meet requirements and set profitable compensation scale.
  • Develop strong relationships with advertisers and negotiated pricing following established procedures.
  • Communicate regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Communicate with suppliers to reconcile invoice payments.
  • Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.

Cable One, Inc. - Travel Consultant, Invoicing & Billing.
, , 03/2013 - 06/2016
  • Handle and document invoicing for travel services and associated feels.
  • Resolve financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Maintain proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Organize memorable and exquisite travel itineraries and vacations.
  • Maintain consistent record of completing projects in accordance with schedule and budget requirements.
  • Enhanced recordkeeping and documentation.
  • Handle sensitive information with professionalism and discretion.
  • Organized trips for individual, family and business travelers
  • Tracked approved and unapproved invoicing to produce critical month-end metrics
  • Worked closely with clients to understand unique needs and meet specific travel desires

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Resume Overview

School Attended

  • Regent University & Rwanda Business Development Center
  • United Media Consultants And Trainers

Job Titles Held:

  • Data Entry Clerk
  • Reservations Sales Agent
  • Advertising Sales Manager
  • Travel Consultant, Invoicing & Billing.


  • Business Entrepreneurship Training
  • Diploma

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