LiveCareer-Resume

reservations sales agent resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic Sales and Customer Service professional with over 10 years of experience interfacing with clients. Extensive expertise in customer relationship management. Bringing top-notch skills in oral, written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Pursues opportunities to learn new skills and contribute to group success.

Skills
  • Opera skilled
  • Multitasking abilities
  • Clerical
  • Attention to Detail
  • Excellent Communication
  • Microsoft Office
  • Work Planning and Organization
  • Efficient Data Entry
  • Coordination
  • Advanced Excel Spreadsheet Functions
  • Accurate Recordkeeping
  • Account Management
  • Client Relations
Work History
Sales Coordinator, 04/2023 to Current
Iconma, L.L.C., ,
  • Serviced existing accounts on regular basis to maximize revenue.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used consultative sales approach to understand and meet customer needs.
  • Prepared pricing agreements and contracts to close sales.
  • Set up appointments with potential and current customers to promote new products and services.
Front Desk Agent, 11/2022 to Current
Crystal Springs Resort, ,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees, and payments.
  • Enforced policies and procedures to increase efficiency.
Client Services Associate, 11/2021 to 05/2022
Tulip Cremation, , Camarillo, CA
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Introduced clients to available online resources and services to increase convenience
Reservations Sales Agent , 09/2019 to 09/2021
Cable One, Inc., , Ojai, CA
  • Provided high level customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities. Maintaining 95% score rating.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Prepare customer invoices, accept payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Handle billing information over phone with discretion and integrity.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Travel Consultant, Events Coordinator , 03/2013 to 06/2019
Bluegreen Resorts, , Kigali, Rwanda
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Managed event logistics and operations.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Resolve financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Maintain consistent record of completing projects in accordance with schedule and budget requirements.
  • Enhanced recordkeeping and documentation.
  • Handle sensitive information with professionalism and discretion.
  • Worked closely with clients to understand unique needs and meet specific travel desires
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated schedules and timelines for events.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Handled sensitive information with professionalism and discretion.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Inspected event facilities to confirm conformance to customer requirements
Education
Business Entrepreneurship Training: , Expected in 2014
Regent University & Rwanda Business Development Center - Rwanda Kigali/ Canada Certificate,
GPA:
Diploma : Mass Communication , Expected in 12/2012
United Media Consultants And Trainers - Uganda Kampala ,
GPA:

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Resume Overview

School Attended

  • Regent University & Rwanda Business Development Center
  • United Media Consultants And Trainers

Job Titles Held:

  • Sales Coordinator
  • Front Desk Agent
  • Client Services Associate
  • Reservations Sales Agent
  • Travel Consultant, Events Coordinator

Degrees

  • Business Entrepreneurship Training
  • Diploma

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