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Reservations Coordinator Resume Example

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RESERVATIONS COORDINATOR
Professional Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering Number years of experience in Industry.

Customer-oriented Reservation Agent with over Number years of experience in Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Type industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply Area of expertise expertise and Number years of experience.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Job Title with over Number years of successful experience in Skill and Skill. Recognized consistently for performance excellence and contributions to success in Industry industry. Strengths in Skill and Skill backed by training in Area of study.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Accomplishments
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Collaborated with team of Number in the development of Project name.
Skills
  • Friendly service mentality
  • Travel bookings
  • Hotel accomodations
  • Telephone reservations
  • Till counting
  • Organization and Time management
  • Excellent work ethic
  • Self-motivated professional
  • Customer service
  • Basic math
  • Conflict resolution
  • Good telephone etiquette
  • Planning and Coordination
  • Clerical
  • Written Communication
  • Adaptability
  • Transportation information
  • Detail-oriented
Work History
Reservations Coordinator, 06/2020 to 07/2020
Company Name – City, State
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized Software to input all key data into hotel's database system.
  • Handled reservations and answered questions from interested patrons for busy Number-room hotel.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Handled billing information over phone.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided customers with information about availability and pricing.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
Courtesy Patrol, 10/2011 to 01/2016
Company Name – City, State
  • Examined doors, windows, gates and other community areas to proactively identify security issues.
  • Recorded, reported and mitigated property damage, unusual incidents and equipment malfunction.
  • Checked parking lot for unauthorized vehicles and bicyclists and monitored bicycle rack.
  • Warned violators of rule infractions such as loitering, trespassing, unauthorized parking or entry and smoking and worked for removal of violators.
  • Observed activity on property and departing guests to guard against theft of company assets.
  • Handled number calls per timeframe to address customer inquiries and concerns.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Owner,Operator,CEO, 10/2011 to 01/2016
Company Name – City, State
  • Spearheaded product line diversification to achieve Number% increase in revenue and penetrate wider markets.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Founded and managed Type business, growing revenue to $Amount in first year.
  • Assessed materials, parts and final products for quality, and removed defects.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Education
Diploma: Business , 05/1964
South Caston High School - City
General Business Diploma : General Business, 05/1968
International Business College - City
Additional Information

Ran business 25 years, no losses or claims, clean operation. Worked all phases, driver, messenger,accounting, customer service, billing,clerical,maintained equipment, sales.

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Resume Overview

School Attended

  • South Caston High School
  • International Business College

Job Titles Held:

  • Reservations Coordinator
  • Courtesy Patrol
  • Owner,Operator,CEO

Degrees

  • Diploma : Business , 05/1964
    General Business Diploma : General Business , 05/1968

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