Reservations Coordinator Resume Example
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RESERVATIONS COORDINATOR
Professional Summary
Critical-thinking Facility Manager with 5 years of proven successful cost-reduction techniques, efficient maintenance scheduling, and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.
Skills
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Work History
Reservations Coordinator, 12/2018 to Current
Accor Hotels – New York , NY
Accor Hotels – New York , NY
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions.
- Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
- Identify and proactively solve internal problems related to employee turnover by revamping training approaches.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Manage online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggest various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Arrange group bookings in collaboration with sales department for weddings and special events.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Launched social media campaign to promote event services.
- Confirmed permits, insurance, and food provider notices needed for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Supervise student staff and conduct routine trainings quarterly
- Increased revenue above target goal by 10%
General Manager, 10/2012 to 07/2018
Turas Group – Knoxville , TN
Turas Group – Knoxville , TN
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with a growth plan
- Managed a staff of 30 employees with various roles
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained, coached and mentored staff to support smooth adoption of new mobile device programs.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- 2016 Hall of Fame Leader for commitment to excellence
Assistant Retail Sales Manager, 10/2011 to 10/2012
Greenlane – Hebron , KY
Greenlane – Hebron , KY
- Developed and cultivated the next wave of leadership through coaching and development.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Business Support Supervisor, 06/2007 to 07/2011
Verizon Wireless – City , STATE
Verizon Wireless – City , STATE
- Received Leading Performance in coaching in developing representatives to meet and exceed performance goals.
- Created anOn-Deck Mentor program for representatives who desired to career path toward leadership roles.
- Member of ESS Task Force (Employee Satisfaction Survey) team researched employee issues and concerns.
- Developed and implemented the Efficiency team to assist with individual efficiency opportunities.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
Education
MBA: Business Administration, 12/2013
Keller Graduate School - City
Keller Graduate School - City
- Majored in General Management and Leadership Development
Bachelors of Science: Liberal Arts And Sciences, 12/1997
Wilberforce University - City
Wilberforce University - City
- Majored in Marketing
- Member of Students in Free Enterprise
Certifications
- University of West Florida Certified Event Planner
- Received Official State of Florida Statement of Eligibility Temporary Teacher's Certificate in Business Education
- Staff Advisor for 2 Student Organization groups for the University of West Florida
- Member of National Community Non-profit organization
- Certified Board of Directors for Community Home Owners Association
- Foster Parent Training - September 2020
Additional Information
Board of Director-Navy Oaks Home Owner Association
1/2020-Current
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Built relationships with residents, families and community.
- ARC Committee Member 2020-21
- Vice President 2021-Current
Salary History
- Coordinator 40-50 Hours Per Week/ $40K Salary
- General Manager 50 Hours Per Week/ $96K Salary
- Asst. Retail Manager 40 Hour Per Week/$50K Salary
- Business Support Supervisor 45 Hours Per Week/$53K Salary
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Resume Overview
School Attended
- Keller Graduate School
- Wilberforce University
Job Titles Held:
- Reservations Coordinator
- General Manager
- Assistant Retail Sales Manager
- Business Support Supervisor
Degrees
- MBA : Business Administration , 12/2013
Bachelors of Science : Liberal Arts And Sciences , 12/1997
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