Reservations Coordinator Resume Example Company Name

RESERVATIONS COORDINATOR

Professional Summary

Critical-thinking Facility Manager with 5 years of proven successful cost-reduction techniques, efficient maintenance scheduling, and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.

Skills

Customer service
Operations management
Project Management
Business planning
Budgeting
Consulting
Business administration

Contract Management
Written and verbal communication
Case Management
Planning and scheduling
Facility Room inspections
Leadership and supervision
Cost-Reduction Methods

Work History

Reservations Coordinator, 12/2018 to Current
Company Name – City, State

Managed administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions.
Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
Evaluated facility operations and personnel for safety and health regulations compliance.
Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Identify and proactively solve internal problems related to employee turnover by revamping training approaches.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Manage online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Suggest various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Arrange group bookings in collaboration with sales department for weddings and special events.
Provided follow through on all calls with confirmations and dissemination of requested information.
Launched social media campaign to promote event services.
Confirmed permits, insurance, and food provider notices needed for events.
Performed face-to-face meetings to finalize contract for services and event details.
Supervise student staff and conduct routine trainings quarterly
Increased revenue above target goal by 10%

General Manager, 10/2012 to 07/2018
Company Name – City, State

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with a growth plan
Managed a staff of 30 employees with various roles
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Evaluated facility operations and personnel for safety and health regulations compliance.
Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Trained, coached and mentored staff to support smooth adoption of new mobile device programs.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
2016 Hall of Fame Leader for commitment to excellence

Assistant Retail Sales Manager, 10/2011 to 10/2012
Company Name – City, State

Developed and cultivated the next wave of leadership through coaching and development.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Business Support Supervisor, 06/2007 to 07/2011
Company Name – City, State

Received Leading Performance in coaching in developing representatives to meet and exceed performance goals.
Created anOn-Deck Mentor program for representatives who desired to career path toward leadership roles.
Member of ESS Task Force (Employee Satisfaction Survey) team researched employee issues and concerns.
Developed and implemented the Efficiency team to assist with individual efficiency opportunities.
Maintained current knowledge of all team position requirements.
Taught new team members correct procedures for all areas of operations.

Education

MBA: Business Administration, 12/2013
Keller Graduate School - City

Majored in General Management and Leadership Development

Bachelors of Science: Liberal Arts And Sciences, 12/1997
Wilberforce University - City

Majored in Marketing
Member of Students in Free Enterprise

Certifications

University of West Florida Certified Event Planner
Received Official State of Florida Statement of Eligibility Temporary Teacher's Certificate in Business Education
Staff Advisor for 2 Student Organization groups for the University of West Florida
Member of National Community Non-profit organization
Certified Board of Directors for Community Home Owners Association
Foster Parent Training - September 2020

Additional Information

Board of Director-Navy Oaks Home Owner Association

1/2020-Current

Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Built relationships with residents, families and community.
ARC Committee Member 2020-21
Vice President 2021-Current

Salary History

Coordinator 40-50 Hours Per Week/ $40K Salary
General Manager 50 Hours Per Week/ $96K Salary
Asst. Retail Manager 40 Hour Per Week/$50K Salary
Business Support Supervisor 45 Hours Per Week/$53K Salary

Resume Overview

School Attended

Keller Graduate School
Wilberforce University

Job Titles Held:

Reservations Coordinator
General Manager
Assistant Retail Sales Manager
Business Support Supervisor

Degrees

MBA : Business Administration , 12/2013
Bachelors of Science : Liberal Arts And Sciences , 12/1997

Reservations Coordinator Resume Example

Resume Score: 80%

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