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Reservations Coordinator Resume Example

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RESERVATIONS COORDINATOR
Professional Summary

Critical-thinking Facility Manager with 5 years of proven successful cost-reduction techniques, efficient maintenance scheduling, and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.

Skills
  • Customer service
  • Operations management
  • Project Management
  • Business planning
  • Budgeting
  • Consulting
  • Business administration
  • Contract Management
  • Written and verbal communication
  • Case Management
  • Planning and scheduling
  • Facility Room inspections
  • Leadership and supervision
  • Cost-Reduction Methods
Work History
Reservations Coordinator, 12/2018 to Current
Accor Hotels – New York , NY
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions.
  • Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Identify and proactively solve internal problems related to employee turnover by revamping training approaches.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Manage online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Suggest various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Arrange group bookings in collaboration with sales department for weddings and special events.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Launched social media campaign to promote event services.
  • Confirmed permits, insurance, and food provider notices needed for events.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Supervise student staff and conduct routine trainings quarterly
  • Increased revenue above target goal by 10%
General Manager, 10/2012 to 07/2018
Turas Group – Knoxville , TN
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with a growth plan
  • Managed a staff of 30 employees with various roles
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Trained, coached and mentored staff to support smooth adoption of new mobile device programs.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • 2016 Hall of Fame Leader for commitment to excellence
Assistant Retail Sales Manager, 10/2011 to 10/2012
Greenlane – Hebron , KY
  • Developed and cultivated the next wave of leadership through coaching and development.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Business Support Supervisor, 06/2007 to 07/2011
Verizon Wireless – City , STATE
  • Received Leading Performance in coaching in developing representatives to meet and exceed performance goals.
  • Created anOn-Deck Mentor program for representatives who desired to career path toward leadership roles.
  • Member of ESS Task Force (Employee Satisfaction Survey) team researched employee issues and concerns.
  • Developed and implemented the Efficiency team to assist with individual efficiency opportunities.
  • Maintained current knowledge of all team position requirements.
  • Taught new team members correct procedures for all areas of operations.
Education
MBA: Business Administration, 12/2013
Keller Graduate School - City
  • Majored in General Management and Leadership Development
Bachelors of Science: Liberal Arts And Sciences, 12/1997
Wilberforce University - City
  • Majored in Marketing
  • Member of Students in Free Enterprise
Certifications
  • University of West Florida Certified Event Planner
  • Received Official State of Florida Statement of Eligibility Temporary Teacher's Certificate in Business Education
  • Staff Advisor for 2 Student Organization groups for the University of West Florida
  • Member of National Community Non-profit organization
  • Certified Board of Directors for Community Home Owners Association
  • Foster Parent Training - September 2020
Additional Information

Board of Director-Navy Oaks Home Owner Association

1/2020-Current

  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Built relationships with residents, families and community.
  • ARC Committee Member 2020-21
  • Vice President 2021-Current

Salary History

  • Coordinator 40-50 Hours Per Week/ $40K Salary
  • General Manager 50 Hours Per Week/ $96K Salary
  • Asst. Retail Manager 40 Hour Per Week/$50K Salary
  • Business Support Supervisor 45 Hours Per Week/$53K Salary
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Resume Strength
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Resume Overview

School Attended

  • Keller Graduate School
  • Wilberforce University

Job Titles Held:

  • Reservations Coordinator
  • General Manager
  • Assistant Retail Sales Manager
  • Business Support Supervisor

Degrees

  • MBA : Business Administration , 12/2013
    Bachelors of Science : Liberal Arts And Sciences , 12/1997

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