Within the 8 Years that I have worked in the hotel industry, I have been able to grow and strengthen my interaction with customers in a professional and satisfying matter.
I have made it my priority to always be on top of customer inquiries and ensuring that they do not end of waiting for answers. That the answers should already be provided on the spot and if not, at least within a good waiting period.
I have learned that it takes hard work and perseverance in order to have the customer leaving the company with complete satisfaction. When given a task to perform, I make sure to have complete knowledge of the duties and ask questions if unsure. This has lead to a successful business transaction and an added customer to the company's clientele.Â
Lastly, even though most of my experience has been dedicated to serving a hotel environment; I would like to further expand my career search in other fields of interest. In addition, in applying for your company; I am confident that I have what it takes to become an asset.
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- Responds to all customer inquiries thoroughly and professionally
- Books internal functions received from the Human Resources Departments
- Creates internal Event Orders indicating all arrangements made
- Reviews the Banquet Forecast daily and updates the Event Data Sheet
- Emails all departments the Event Data Sheet for staff scheduling and preparation
- Takes reservations for the restaurant, room deliveries, and cake orders
- Receives and deposits payments to the hotel's General Cashier
- Assists the F&B Director in clerical duties (Reports, Analysis, Comparison)
- Creates reports to submit to Purchasing for ordering of office supplies and all other equipment needed for the Food & Beverage outlets
- Prepares the signage for events occurring in the ballrooms or other areas of the hotel
- Processes applications for the hotel's membership program
- Meets with customers and discusses the membership information with them
- Responsible for ordering the membership cards and informing all other departments each time there is a new member
- Updates the members' usage / activity record for Accounting and Corporate Department
- Emails all current or upcoming promotions/ specials of the food & beverage outlets to the hotel's clientele (to include the members)
- Monitors employees' time sheets and keeps track of their attendance
- Prepares quarterly report of banquet sales revenue and sends via email to the General Manager
- Makes sure employees' Health Certificates and ABC Licenses are up to date
- Assisted customers via phone, email, and in person
- Created events orders for events held at the ballrooms and the water park
- Coordinated events held at the water park, restaurants, and the ballrooms
- Inputted sales made at each Food & Beverage outlet and the water park and emailed data to all managers of the hotel
- Updated the daily pax count for the restaurant
- Prepared monthly reports and submitted to the Accounting Department before the end of each month
- Received reservations for all Food & Beverage outlets for both local and tourist customers
- Communicated on a daily basis via phone, fax, and email with Agents booking reservations for off-island guests
- Received and deposited payments to the hotel's General Cashier
- Prepared pick-up and drop-off schedule of guests dining at the restaurants or going to the water park
- Prepared signage for events held in the ballrooms and the water park
- Assisted customers via phone and in person
- Informed department heads of customers arrival for scheduled appointments / meetings
- Directed customers to appointment/ meeting area
- Attended the weekly Supervisors/ Managers Meetings - Took notes and prepared the meeting's minutes for the next meeting
- Assisted the Marketing/ Sales Department with the counting of Read-a-Thon pledges received from the elementary schools
- Assisted in delivering the prizes to the elementary schools for the students who have won
- Assisted the Programming Department in filing the programs previously aired on television
- Ran outside errands such as purchasing of office supplies, delivery of important documents, etc
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Resume Overview
School Attended
- George Washington High School
Job Titles Held:
- Reservations Clerk / Administrative Assistant
- Clerical Support
- Receptionist / Clerk Typist
Degrees
- High School Diploma
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