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reservations agent and sales resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 5 years of experience in Hotel and Car rental industry.

Customer-oriented Reservation Agent with over 20 years of experience in Customer service. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Friendly service mentality
  • Travel bookings
  • Hotel accomodations
  • Transportation information
  • Telephone reservations
  • Written Communication
  • Reading comprehension
  • Data management
  • Critical thinking
  • MS Office
  • Compassion
  • Responsible
  • Supervision
  • Microsoft Office
  • Excel, PowerPoint, windows software proficiency
Work History
05/2015 to 09/2019
Reservations Agent and Sales Infusionsoft Chandler, AZ,
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Worked flexible hours; night, weekend, and holiday shifts.
04/2012 to 09/2014
Technical Support Representative Affinity Gaming Osceola, IA,
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved system, hardware and telephone issues within Number hours, improving efficiency among all departments.
  • Submitted service tickets for equipment maintenance requests.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
10/2010 to 07/2011
Night Auditor O'reilly Auto Parts Lynn, MA,
  • Controlled cash and credit card payment transactions at front desk and reducing errors.
  • Reviewed daily financial statements and completed end-of-day paperwork in Excel with 100% accuracy.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Followed company security and check-in policies and procedures and reported suspicious activity to manager.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Reported financial data and updated financial records in ledgers and journals.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reset Software for next days' use by sending detailed daily bank reports to General manager agency and closing finances for current day.
  • Input financial data and produced reports using Excel.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
09/2009 to 09/2010
Assistant Store Manager SUBWAY®Restaurants City, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff of 4 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Education
Expected in 10/1998 to to
High School Diploma : General Studies
Colvin Adult Learning Center - Liberal, KS,
GPA:

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Resume Overview

School Attended

  • Colvin Adult Learning Center

Job Titles Held:

  • Reservations Agent and Sales
  • Technical Support Representative
  • Night Auditor
  • Assistant Store Manager

Degrees

  • High School Diploma

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