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Reservations Agent Sales Associate resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Telephone reservations
  • Hotel accomodations
  • Friendly service mentality
  • Transportation information
  • Travel bookings
  • Till counting
  • Compassion
  • Analytical skills
  • Collaboration
  • Leadership
  • Flexible & Adaptable
  • Teamwork
  • Customer service
  • Cultural awareness
  • Multitasking abilities
  • Written Communication
  • Conflict resolution
  • Good listening skills
Education
Paul Mitchell The School Chicago Chicago, IL, Expected in 02/2007 Cosmetology License : Cosmetology - GPA :
Work History
Dean Health - Reservations Agent/ Sales Associate
Fenton, MO, 08/2014 - 03/2020
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Utilized Software to input all key data into hotel's database system.
  • Worked closely with front desk to achieve full occupancy of property.
  • Provided customers with information about availability and pricing.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Handled billing information over phone.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Checked in average of Number passengers per Timeframe.
  • Worked closely with job title to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Oversaw daily operations to ensure high levels of productivity.
BCS - Assistant Hairstylist
City, STATE, 08/2009 - 02/2014
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Managed inventory of hair products and items and requested new supplies to meet expected demands.
  • Washed and sanitized linens, equipment and salon tools.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered telephone calls to provide information and schedule new appointments.
  • Assisted Number hairstylists and cosmetologists.
  • Provided hair treatments to customers.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
  • Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
  • Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
JCPenney - Cashier
City, STATE, 10/2005 - 08/2007
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained cash drawer of $Amount or more per shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted over Number patients per day.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned Job title and Job title positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each Timeframe.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

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Resume Overview

School Attended

  • Paul Mitchell The School Chicago

Job Titles Held:

  • Reservations Agent/ Sales Associate
  • Assistant Hairstylist
  • Cashier

Degrees

  • Cosmetology License

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