Reservations Agent Sales Associate resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Telephone reservations
Hotel accomodations
Friendly service mentality
Transportation information
Travel bookings
Till counting
Compassion
Analytical skills
Collaboration
Leadership
Flexible & Adaptable
Teamwork
Customer service
Cultural awareness
Multitasking abilities
Written Communication
Conflict resolution
Good listening skills
Education
Paul Mitchell The School Chicago Chicago, IL, Expected in 02/2007 ā āCosmetology License :Cosmetology - GPA:
Work History
Dean Health - Reservations Agent/ Sales Associate Fenton, MO, 08/2014 - 03/2020
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Resolved various issues and discrepancies for customers.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Utilized Software to input all key data into hotel's database system.
Worked closely with front desk to achieve full occupancy of property.
Provided customers with information about availability and pricing.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Handled billing information over phone.
Provided follow through on all calls with confirmations and dissemination of requested information.
Checked in average of Number passengers per Timeframe.
Worked closely with job title to maintain optimum levels of communication to effectively and efficiently complete projects.
Oversaw daily operations to ensure high levels of productivity.
BCS - Assistant Hairstylist City, STATE, 08/2009 - 02/2014
Consulted with clients on current trends and offered advice on flattering cuts and styles.
Managed inventory of hair products and items and requested new supplies to meet expected demands.
Washed and sanitized linens, equipment and salon tools.
Offered exceptional service and support to walk-in and scheduled customers.
Answered telephone calls to provide information and schedule new appointments.
Assisted Number hairstylists and cosmetologists.
Provided hair treatments to customers.
Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Assisted hair stylists with colorwork by applying base colors and toners.
Prepared clients for hair cuts and styles with soothing shampoo work.
Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
JCPenney - Cashier City, STATE, 10/2005 - 08/2007
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Maintained cash drawer of $Amount or more per shift.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked flexible schedule and extra shifts to meet business needs.
Completed inventory counts and ordered merchandise.
Reviewed weekly sales ads and monitored price changes.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Greeted over Number patients per day.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Monitored self-checkout systems and provided assistance or intervention where required.
Learned Job title and Job title positions and provided backup at key times.
Performed cash, card and check transactions to complete customer purchases.
Set up new sales displays each Timeframe.
Maintained current knowledge of store promotions and highlighted sales to customers.
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