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Reservationist Resume Example

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RESERVATIONIST
Summary

Extremely energetic and outgoing person with perfect work ethic, strong sales background, deep understanding of the Luxury Brand and Fine Dining exquisiteness in customer service, and aspirations in the Public Relations, Marketing and Brand Development fields.

Highlights
  • Highly responsible and reliable
  • Exceptional interpersonal skills
  • Extensive hospitality background
  • Organized and detail-oriented with strong time management skills
  • High energy and outgoing with a dedication to guest relations
  • Trained in liquor, wine and food service
  • Works well under pressure
  • Able to learn new tasks quickly and effectively
Experience
Restaurant DANIEL | The DINEX Group New York, New York Reservationist | Hostess 05/2014 to 09/2015
  • Fulfilled the role of reservationist, host and maître d' in a fine dining, upscale environment
  • Responsible for answering multi-line phones and e-mails to schedule dining reservations
  • Monitor reservations for VIP and special guests
  • Greet all guests and direct them to their tables or accompany them to waiting areas until their table is ready
  • Provide estimating wait times for guests, monitor the guest waiting list, and ensure that the needs of the guests are met while they wait
  • Design custom 'take-home' menus for the guests using Microsoft word, requiring extensive knowledge of the seasonally oriented menu changes
  • Maintain and keep an organized shared work space
  • Assist the service director with all administrative duties, such as organizing e-mails, scheduling and coordinating meetings
  • Updating phone lists and organizing all documents in proper binders
  • Work closely with the private dining department team in making sure all general inquiries are delegated appropriately and events of 12-160 guests, private functions, press events, and full restaurant buyouts are in head calendar
  • Ensure that the kitchen knows about all reservations that have special dietary restrictions and food preferences
  • Handle special requests forms and coordinate clear communication between the front and back of the house
barVDARA - Vdara Hotel & Spa | MGM Resorts International Las Vegas, NV Cocktail Server 12/2009 to 12/2013
  • Take orders from patrons for food or beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Describe and recommend wines to customers.
  • Provide guests with information about local areas, including giving directions.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Collect payments from customers.
  • Liquor Knowledge Safety Oversight.
SENSI | Bellagio Hotel & Casino Las Vegas, NV Reservationist | Hostess 02/2008 to 12/2009
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Receive and record patrons' dining reservations.
Alexander Kalifano Las Vegas, NV General Manager 04/2005 to 02/2008
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Plan store layouts or design displays.
DKNY | Donna Karen New York, LLC Las Vegas, NV Sales Associate 10/2006 to 09/2007
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Ticket, arrange and display merchandise to promote sales.
Education
Bachelor of Science: Psychology | Political Science June 2010 University of Nevada Las Vegas, Las Vegas, Nevada, USA
Skills

Public Relations | Social Media Marketing | Artist Relations | Events Organization | Development of Promotional Materials | Advertising Coordination | Exceptional writer | Networking | Branding | Video Editing | Music Industry

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Resume Overview

Companies Worked For:

  • Restaurant DANIEL | The DINEX Group
  • barVDARA - Vdara Hotel & Spa | MGM Resorts International
  • SENSI | Bellagio Hotel & Casino
  • Alexander Kalifano
  • DKNY | Donna Karen New York, LLC

School Attended

  • University of Nevada Las Vegas

Job Titles Held:

  • Reservationist | Hostess
  • Cocktail Server
  • General Manager
  • Sales Associate

Degrees

  • Bachelor of Science : Psychology | Political Science June 2010

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